Position Title: Enrolment Centre AdvisorEmployment Type: CasualDepartment: Student Acquisitions: Enrolment CentreLocation: Multi-Campus (as directed by the Manager)Award / Agreement:Melbourne Polytechnic Academic and Professional Staff Agreement ****(PACCT)Classification Level: Casual PACCT4.1Hourly Rate: $***** per hourApplications Close: Wednesday, 21 October ****Vacancy Number: 414Position Title: Enrolment Centre AdvisorEmployment Type: CasualDepartment: Student Acquisitions: Enrolment CentreLocation: Multi-Campus (as directed by the Manager)Award / Agreement:Melbourne Polytechnic Academic and Professional Staff Agreement ****(PACCT)Classification Level: Casual PACCT4.1Hourly Rate: $***** per hourApplications Close: Wednesday, 21 October ****Job SummaryProvide high-quality, student-focused enrolment support and advice, guiding prospective and current students through the enrolment process and supporting a positive student experience.Why You'll Love Working HereMelbourne Polytechnic has delivered hands-on, future-focused education for more than 110 years.
Our people play a vital role in supporting students, industries and communities across Victoria.In this role, you'll enjoy:Meaningful work that supports education, training, innovationand student successA supportive and collaborative team environmentFlexible work arrangements, where applicableExposure to diverse programs, systems and continuous improvement initiativesA values-driven organisation committed to inclusion, wellbeing and qualityAbout the RoleReporting to the Enrolment Centre Coordinator, the Enrolment Centre Advisor provides high-quality, student-focused enrolment support and advice to prospective and current students, guiding them through the enrolment journey and supporting a positive and seamless student experience.You will provide accurate information and specialist administrative support across the enrolment process, including enquiries and applications, pre-training review, training plans, eligibility, fees and payments, student records and related enrolment requirements.
You will also assist students to navigate enrolment systems and processes and work collaboratively with academic and professional staff to resolve individual enrolment matters.As a key customer-facing representative of Melbourne Polytechnic, you will engage with students and stakeholders across telephone, digital and face-to-face channels, contributing to broader student acquisition, pathway and engagement activities.What You'll DoProvide specialist enrolment information, support and advice to prospective and current students, guiding them from initial enquiry through to enrolmentSupport enrolment activities including applications, pre-training reviews, Language, Literacy and Numeracy requirements, training plans, eligibility assessments, fees, payments and associated administrative processesAssist students to navigate enrolment technology and digital systems, identify individual needs and provide appropriate assistance or referrals to relevant Melbourne Polytechnic servicesAccurately process and maintain student enrolment information, file notes and records across Student Management, Customer Relationship Management and other relevant systems,



ensuring data integrity and compliance with approved proceduresComplete enrolment-related administrative activities, including eligibility processing, training plan requirements, fees, payments and cash-up duties within required service timeframesDeliver responsive, professional and student-focused customer service across telephone, virtual appointments, face-to-face interactions, presentations, email, webchat and other approved communication channelsApply enrolment policies, procedures, government funding and regulatory requirements, exercising sound judgement and consulting or escalating individual student matters where requiredCollaborate with teaching, administrative, student support and Student Acquisitions teams to resolve enrolment issues, support student pathways and contribute to information sessions and student acquisition activitiesIdentify opportunities to improve enrolment processes, systems and workflows, contributing to agreed improvements and consistent service deliveryShare knowledge, provide practical guidance and support to colleagues and newly appointed Enrolment Centre Advisors, and contribute flexibly to team priorities during peak enrolment periodsWhat You'll BringDemonstrated experience in a customer service environment, preferably within student enrolment, education, training or a comparable high-volume service environmentDemonstrated commitment to delivering high-quality, student-focused customer service with a robust focus on achieving positive outcomesStrong written and verbal communication skills, with the ability to communicate clearly, professionally and respectfully across telephone, digital and face-to-face channelsDemonstrated ability to communicate effectively with a diverse student cohort and adapt communication approaches to the needs, circumstances and cultural backgrounds of individual studentsStrong interpersonal skills, including empathy, patience and the ability to provide supportive service to students navigating complex administrative processesDemonstrated ability to interpret and apply policies, procedures and regulatory requirements and exercise appropriate judgement when resolving individual customer or student mattersWell-developed problem-solving skills, with the ability to use initiative, identify issues and contribute practical solutions and improvementsDemonstrated ability to work independently with limited supervision, organise and prioritise workload, meet deadlines and manage competing demands while maintaining high standards of customer serviceDemonstrated ability to analyse workflows and manage assigned tasks efficiently during periods of high service demandExperience using multiple corporate information systems and databases,



including customer relationship management and student management systems or comparable systemsStrong attention to detail and demonstrated ability to maintain accurate records and data integrity across multiple systemsDemonstrated digital capability and confidence in learning and using new systems, technology and communication platformsProven ability to establish and maintain effective working relationships and work collaboratively with colleagues and stakeholders to achieve team and student outcomesDemonstrated ability to identify opportunities to improve processes, systems and work practices and contribute constructively to continuous improvementAbility to share knowledge and provide practical guidance and support to colleagues and staff learning new processesFlexibility to support peak enrolment periods and changing operational requirements, including working outside normal hours where requiredQualifications & Mandatory ChecksQualificationsTo be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description.Mandatory ChecksAppointment to this position is subject to the successful completion of all mandatory employment checks.You must hold, or be eligible to obtain:A valid Victorian Working with Children Check (Employee)A National Police CheckAny other role-specific employment, regulatory or safety checks required for the positionHow To ApplyClick Apply to submit your application through Melbourne Polytechnic's careers portal.
You will be able to view the full Position Description and upload your documents online.Please ensure you:Complete all pre-screening questionsUpload your CV and a brief cover letter (maximum 2 pages) outlining how your skills and experience align with the roleFile Requirements:Maximum file size: 2MB per documentPreferred format: PDF (Word .doc or .docx accepted)Avoid special characters in file names (e.g. ! @ # % *)Please note: The relevance and suitability of qualifications will be assessed by the hiring manager as part of the selection process.
Recruitment does not provide individual pre-assessments of qualifications prior to application.What Happens NextOur selection process may include:An interview (in person or via Microsoft Teams)Reference checksEmployment and qualification verificationWe aim to provide a respectful and timely recruitment experience for all applicants.Questions?
For further information, please contact the Recruitment Team ****** and InclusionMelbourne Polytechnic is an equal opportunity and child-safe employer.
We value the knowledge, skills and perspectives of Aboriginal and Torres Strait Islander peoples and strongly encourage applications from First Nations candidates.
We also welcome applications from people with disability, people from culturally diverse backgrounds, women in underrepresented areas, and people of all genders, gender identities, sexual orientations and LGBTQIA+ communities.Recruitment AgenciesMelbourne Polytechnic manages all recruitment directly.
We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Enrolment Experience Specialist Flexible Hours (Melbourne)
🏢 Melbourne Polytechnic Employees, Location, Alumni
📍 Melbourne