Turn complex portfolio, pricing and customer data into explicit commercial insights and recommendationsPartner with Product, Pricing, Finance and Distribution teams to influence Home Ownership strategy and performanceIdentify growth opportunities, portfolio risks and customer trends that support better business outcomes
Our people are customer obsessed.
They prioritise the needs and satisfaction of the customer above all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a Consultant, Product Insights within the Home Ownership team, you'll play an important role in helping shape acquisition, retention and portfolio decisions through data-driven insights and commercial analysis.
Working closely with Product, Pricing, Finance, Distribution and Data teams, you'll analyse portfolio performance, identify emerging opportunities and risks, and translate complex information into actionable recommendations that support growth, profitability and customer outcomes.
You'll help drive informed decision-making across the Home Ownership portfolio while building trusted partnerships with key stakeholders.
Each day, you'll go above and beyond to:
Analyse portfolio, pricing, customer and performance data to identify opportunities, risks and emerging trendsTranslate complex business questions into structured analysis and actionable recommendationsDevelop executive-ready insights, presentations and decision-support materials for senior stakeholdersSupport acquisition,



retention and portfolio performance strategies through data-driven recommendationsAssess the commercial viability and performance of initiatives, products and pricing outcomesMonitor portfolio performance and provide insights on growth, profitability, customer behaviour and market activityPartner with Product, Pricing, Finance, Distribution and Data teams to solve complex business challengesContribute to P&L; performance analysis and reporting activities across the Home Ownership portfolioIdentify and communicate risks, assumptions, data limitations and dependencies that may impact business decisionsSupport the ongoing enhancement of reporting, insight generation and analytical capabilitiesDrive continuous improvement initiatives to improve efficiency, data quality and insight deliveryContribute to strategic initiatives and portfolio reviews across the Home Ownership business
We're looking for the best and brightest to deliver the best for our customers.
You'll need:
Advanced Excel skills, with SQL experience preferred; Python experience will be highly regardedExperience in analytics, insights, portfolio performance, product, pricing or commercial roles within a complex environmentStrong commercial acumen with the ability to connect customer outcomes,



portfolio performance and business objectivesAdvanced analytical and problem-solving skills with the ability to derive meaningful insights from complex data setsExperience translating data and analysis into clear recommendations that influence business decisionsStrong stakeholder engagement and relationship management skills, with the ability to influence across multiple teamsExcellent written and verbal communication skills, including the ability to present insights to senior stakeholdersStrong attention to detail and commitment to delivering accurate, high-quality workExperience managing multiple priorities and delivering outcomes within tight timeframesA continuous improvement mindset and a proactive approach to identifying opportunities and efficienciesExposure to lending, home ownership, portfolio management, pricing or product performance environments will be highly regardedTertiary qualification in Finance, Economics, Business, Engineering, Data Analytics or a related discipline preferred
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.
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📌 Consultant, Product Insights (Melbourne)
🏢 NAB
📍 Melbourne