Customer Service & Administration OfficerAre you an organised, customer-focused professional with strong communication skills and a passion for delivering outstanding service?
Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry.
They are currently seeking a motivated Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.This is a varied role suited to someone who enjoys interacting with customers, managing administrative tasks and keeping day-to-day operations running smoothly.What's on Offer?
$***** per hourMonday to Friday, 9:00am–5:00pmFriendly and supportive team environmentWork with a reputable and well-established companyA varied role combining customer service and administrationAre you an organised, customer-focused professional with strong communication skills and a passion for delivering great service?
Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry.
They are currently seeking a motivated Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.This is a varied role suited to someone who enjoys interacting with customers, managing administrative tasks and keeping day-to-day operations running smoothly.What's on Offer?
$***** per hourMonday to Friday, 9:00am–5:00pmImmediate start availableFriendly and supportive team environmentWork with a reputable and well-established companyA varied role combining customer service and administrationAbout the RoleAs a Customer Service & Administration Officer,



you will play an important role in supporting the daily operations of the service department while providing professional and efficient customer service.Your responsibilities will include:Managing incoming emails and customer enquiriesAnswering and directing incoming phone callsPreparing freight and equipment quotationsChecking stock availability and processing ordersProcessing invoices accuratelyFollowing up on Proof of Deliveries (PODs)Responding to freight and service-related enquiriesManaging inbound and outbound customer communicationsProviding general administration support to the teamAbout YouTo be successful in this role, you will be organised, reliable and confident communicating with customers and colleagues.
You will also bring:Previous experience in customer service, administration or service coordinationExcellent verbal and written communication skills, with the ability to communicate clearly and professionally over the phone and via emailStrong attention to detail and positive time management skillsThe ability to multitask and prioritise tasks in a fast-paced environmentGood computer skills, including Microsoft Office and emailA positive, can-do attitude and willingness to learnThe ability to use initiative, solve problems and work independently as well as part of a teamExperience with CRM or scheduling systems (preferred but not essential)Please note: Only shortlisted candidates will be contacted.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service & Administration Officer (Melbourne)
🏢 Apg Workforce
📍 Melbourne