Job Title

Client Advisor

Location

Sydney CBD

Contract Type and Hours

Full-time, permanent; Tuesday, Wednesday, Thursday, Friday 9am-5pm and Saturday 8am-4pm.

Key Responsibilities
Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes.
Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims.
Promoting Cullen Jewellery's commitment to ethical practices and community initiatives.
Participating in the daily setup and opening of the showroom, ensuring cleanliness of consultation desks and other showroom areas.
Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required.

What are we seeking?
Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.




High attention to detail and commitment to providing exceptional client experiences.
Robust organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes.
Ability to work effectively as part of a team to achieve common goals.
The right to work in Australia.
Capacity to work on a Monday to Saturday roster consistently.

What we offer
A supportive and team-oriented work setting.
An Employee Assistance Program for you and a family member to utilise.
Generous staff and family / friend discounts.
Team events and initiatives included as part of our wellbeing program.
Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name.
The opportunity to join a growing company with a global presence.
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