Level 2 It Service Desk Analyst: Drive It Support Excellence Melbourne (Australia)

Level 2 It Service Desk Analyst: Drive It Support Excellence Melbourne (Australia)

23 Oct
|
ARA Group
|
Australia

23 Oct

ARA Group

Australia

ARA Group in Melbourne VIC is seeking an experienced Level 2 IT Service Desk Analyst to join our agile team. This full time role focuses on resolving level 2 incidents, documenting troubleshooting steps, and supporting the level 1 desk during busy periods.

You will troubleshoot within SLAs, manage ITSM updates, maintain IT security policies, and assist with migrations, upgrades and rollouts. Occasional interstate travel and after-hours work may be required.
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📌 Level 2 It Service Desk Analyst: Drive It Support Excellence Melbourne (Australia)
🏢 ARA Group
📍 Australia

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