19th October, ****
Customer Service Representative - Brisbane | Up to $85,000 - $100,000 + Super | Opportunities for lasting career growth
Your New Company
This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics.
Known for their reliable, client-focused service, they're trusted by many leading Australian brands and retailers.
They're committed to hiring outstanding people and offer a range of roles and development opportunities to support team growth.
Your Current Role
As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:
Interact with customers for bookings, pricing, queries, service options, shipment updates
Enhance customer experience and foster relationships, improve credibility and create customer loyalty
Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met
Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers
Cargowise Tasks
CW Bookings
Cargowise Data Entry
Liaise with overseas partners & internal colleagues
Customer Rate Set up
Customer Summary Reports
Customer Enquiries
Customer Quotations
Distribution of incoming emails/documents to various internal departments
Customer Courtesy Service Calls




What you will need to succeed
Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
Customer Service Representative experience
Cargowise experience
Manage Competing External and Internal Priorities
Clear Oral & Written Communication Skills
Efficient Planning and Organising Skills
Effective communications
Ability to Work Autonomously, whilst working within a team
Diligent and Conscientiousness
Willingness to Learn & Grown within Role
Adaptable & Flexible to Changing Market Conditions
Team Orientated
Flexible & Willing to Support Others
Genuine, Sincere & Authentic
Accountable, Responsible, Takes Ownership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call
Thomas Hunter
now at ************.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.
Please Note:
People Group Recruitment is only accepting applications from candidates
CURRENTLY RESIDING IN AUSTRALIA
who have the
relevant LOCAL skills and experience
required for this role.
We
DO NOT
recruit for roles that offer
sponsorship, internships, graduate programs, or entry-level positions.

📌 Freight Forwarding - Customer Service Representative - Bne New (Brisbane)
🏢 People Group
📍 Brisbane