{"description": " Job Description

About the Opportunity

We are looking for a skilled Technical Claims Specialist - Property. You will manage a portfolio of complex cases, conduct activities to ensure a high quality service delivery and provide expert technical guidance and be a point of referral for adjusters and the client(s) to ensure the provision of a high-quality claims service that supports efficient and effective service delivery.

Please note the internal position is Technical Lead.

Why Join Us?
Key role influencing claims quality and performance
Collaborative, high-performing team setting
Opportunity to drive continuous improvement and customer outcomes

Key Responsibilities
Provide technical expertise on property claims (domestic and commercial)
Manage a caseload of complex claims to achieve timely and cost-effective outcomes
Oversee Administration team performance, ensuring KPI, SLA, and quality compliance
Coach and support colleagues to build capability and maintain high standards
Conduct claims audits and identify opportunities for improvement
Analyse trends and drive process and system improvements




Handle escalations and disputes, ensuring effective resolution
Build solid relationships with internal teams, brokers, and suppliers
Promote a customer-first approach aligned with company values

About You
Experience in property claims handling (essential)
Background in customer service
Insurance qualification (Certificate level or above)
Strong technical, analytical, and problem-solving skills
Excellent communication and stakeholder management abilities
Experience in quality/audit (desirable)
Highly organised, resilient, and solutions focused
Strong interpersonal and influencing skills, with a cooperative approach

Additional information
Employment is subject to a national police check
Applicants must be Australian or New Zealand citizens or permanent residents

Ready to take the next step?

Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.", "salary_raw": "Row(double=None, string=None)"}

📌 Technical Lead Brisbane
🏢 Recognized
📍 Brisbane