Help make every journey a little easier.
Travellers Aid is expanding our Melbourne Airport Assist service, and we're looking for friendly, adaptable Mobility Assistants to join our team at Melbourne Airport and support travellers when they need it most.Please note flexibility is required to work shifts between 3:00am and 1:00am, including early mornings, nights, weekends and public holidays.
To support our service delivery, candidates must be available for a minimum 4 shifts a week.What's in it for you?
Casual opportunities available ($***** per hour plus penalty rates where applicable)
Permanent part-time and full-time opportunities available
Adaptable rosters across a 7-day operation between 3:00am and 1:00am
Salary packaging benefits
Meaningful work that makes a real difference every day
Full training provided, including buggy operation
Paid First Aid, paid parking and uniform provided
What will you be doing?
No two shifts are exactly the same, but you can expect to:
As part of the Melbourne Airport Assist team, you'll help travellers with mobility and accessibility needs navigate the airport with confidence and independence to move between car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.
Safely transport passengers using airport buggies and powered wheelchairs
Spot opportunities to assist passengers who may benefit from additional support
Build positive connections with travellers and help make their airport experience less stressful and more enjoyable




Work closely with airport staff and service partners to ensure a smooth and coordinated experience
Promote Travellers Aid services so more people can access the support available to them
About youYou'll be someone who:
Has experience delivering great customer service
Holds a full current driver's licence
Enjoys meeting and helping people from diverse backgrounds
Communicates confidently and respectfully
Remains calm and professional when things get busy
Can work independently and adapt to changing situations
Is physically capable of standing and walking for extended periods and assisting with luggage when required
Brings empathy, patience and a genuine desire to help others
About Travellers AidTravellers Aid is about access and inclusion.
Across all our services, we're committed to ensuring that everybody can participate in our community.
We take pride in the diverse backgrounds of our team reflect the communities in which we work.
At Melbourne Airport, Travellers Aid delivers the Melbourne Airport Assist service, providing mobility and connection assistance to passengers with disability, temporary injury, age-related mobility challenges and others who benefit from additional support while travelling.Learn more about us at we stand for at Travellers Aid:
We empower people by providing choice, independence and freedom to travel.
We are nimble and responsive to the changing needs.
Respect for the individual is at the heart of what we do.
We are compassionate to the challenges faced by others.
We enhance people's capacity to be their best and live life to the fullest.
Ready for take-off?

📌 Mobility Assistant – Melbourne Airport Assist
🏢 Travellers Aid Australia
📍 Melbourne