Customer Care and Resolution Specialist Summer CasualsBranded Financial is growing – fastWe're on a mission to become the best specialist lending company in Australia and New Zealand, and we're looking for ambitious, driven people to help get us there.We've got bold goals and a clear vision for the future.
That means exciting opportunities for those ready to champion recent ideas, challenge the status quo, and grow alongside us.If you're hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you'll feel right at home here.Make your summer count!
Join our collections and customer service teams and gain valuable hands on experience while developing skills that will benefit you for your future career.If you are a university student preparing for the summer break, this is a chance to gain valuable experience and potentially return for future holidays and busy periods.At BFS, our customer care and resolution specialists help customers who have fallen behind on their repayments get back on track.
These conversations can be challenging, but they're also incredibly important.
You'll combine empathy, resilience and sound judgement to create practical repayment solutions while helping customers navigate difficult financial situations.The RoleAs a Summer Customer/Collections Specialist, you will join BFS's customer care and resolution team.
Where you will get the chance to supporta portfolio of customers experiencing arrears and work with them to find a sustainable repayment outcome,



as well as working with customers calling in to ask questions and ensuring they receive an answer.
In this role you will need to think on your feet, as no two days are the same.What you'll doContact customers to discuss overdue accounts and repayment optionsManage inbound and outbound customer conversations professionally and confidentlyAssess customer circumstances and identify suitable solutionsReview loan information and make informed decisions while customers are on the phoneNavigate challenging conversations with empathy and professionalismIdentify risk factors, hardship indicators and escalation requirementsMaintain accurate documentation and recordsApply responsible lending obligations, company policies, and compliance requirementsWork closely with leaders and colleagues to achieve positive customer outcomesUndertake administrative duties as and when instructedIf you have the right attitude and resilience, you'll receive training, coaching and support to build your capability and judgement.Our values are the fabric of what makes BFS, BFSThey guide our decisions, shape how we work, set the standards we hold ourselves and each other to, and build the trust that brings us together.Champion the Customer:We put people at the heart of every decisionWin Together:We achieve more when we work as oneDo What's Right:We act with integrity and take responsibilityBe Curious:We keep an open mind to new possibilitiesTogether, these values help create a workplace where people can grow, contribute and do their best work.Closing Date: Saturday, 14 November ****
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📌 Customer Care And Resolution Specialist Summer Casuals (Sydney)
🏢 Avanti Finance Group
📍 Sydney