Customer Service & Sales Representative - Full Time (Newstead Office)

Outbound Customer Service | Automotive Industry | Call Centre Experience Required

Engage Direct is growing fast, and we’re looking for experienced call centre professionals to join our customer service team in Newstead .

You'll be contacting existing customers on behalf of major automotive brands, helping them book vehicles that are overdue for servicing and updating their information. No cold selling — just clear conversations, friendly follow-ups, and great service.

What You’ll Be Doing
Outbound customer service calls to existing customers
Booking overdue vehicle services
Updating customer details and service history
Following call scripts and meeting daily call KPIs
Providing a professional, friendly experience on every call

What You’ll Get




Full-time position in our modern Newstead office
Secure hours, Monday-Friday
Competitive salary + achievable bonuses
Full training and ongoing coaching
Supportive, energetic team culture
Transparent growth pathways within the business

Who We’re Looking For
Call centre experience is essential (outbound preferred)
Solid phone manner and clear communication
Reliable, organised, and good with systems
Comfortable working in a fast-paced environment
Positive attitude and willingness to learn

Ready to Join the Team?

Pay: $60,000.00 - $80,000.00 per year

Experience :
Call centre: 1 year (required)

Work Location: In person

📌 Sales Representative Full Time Newstead Office
🏢 Engage Direct
📍 Newstead