Hypop is a small business Sydney-based (Alexandria) online retailer of photography equipment. We offer complete lighting, video and studio solutions to a range of corporate, business, education, government and end-user customers including social media influencers.

The job

We're looking for someone with retail experience and technical knowledge of photo and video lighting and equipment, who loves to help others, someone who can deal with challenging situations, and is comfortable working in a small team which also includes our dog Kenji (Shiba Inu), as well as someone who first and foremost has a solid passion for the photography industry, our brand and our customers.

We will be selecting people based on the following character strengths that align with HYPOP:
At least 12 months retail experience
Comfortable providing photo and video advice and recommendations to customers and troubleshooting technical issues
Passion for photography or videography or tech
A desire to learn all facets of the business
The ability to learn recent processes and systems
The ability to prioritise and multi-task

Your responsibilities will include:
Providing photo and video advice and recommendations to customers
Troubleshooting technical issues




Identifying customers needs, identifying products that meet those needs, educating customers whenever appropriate, executing the sale and any necessary follow up
Prioritising work and customer enquiries
Resolving customer complaints where applicable and within specified timeframes or refer to the correct escalation point to ensure commitments are followed through to resolution
Managing customer's warranty repairs/faulty items from start to finish
Fulfilling online orders, picking and packing in our warehouse
Reporting to managers
Working hours: Mon
Fri (8.30am-5pm)

What's in it for you?
Diverse role working in both retail and online
Staff discounts
Team and social experiences
Please do not visit or phone our office. Successful applicants will be contacted for an interview

Job Types : Full time, Permanent

Application Question(s):
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How much notice do you need for your current job?
Do you have at least 6 months retail experience?

Work Location: In person

📌 Retail Assistant Photography & Video Alexandria
🏢 Hypop
📍 Alexandria