Customer Service Representative | 12-Month Contract
Hours: Monday to Friday, 8:30 AM to 5:00 PM (full-time workload, 37.5 hours per week)
Contract: 12 months, with strong potential for annual renewal
Please note: Australian citizenship is required due to client compliance obligations.
The quick facts
Where: Mulgrave, VIC (100% onsite)
Hours: Monday to Friday, 8:30 AM to 5:00 PM (full time workload, 37.5 hours per week)
Contract: 12 months, with strong potential for annual renewal
Pay: $34 per hour plus super
Please note: Australian citizenship is required due to client compliance obligations.
Who you'd be working with
Our client is a global leader in electronic test and measurement.
It makes the instruments, software and consulting services that engineers, scientists and researchers rely on to test and measure signals and electronics.
Technical company, but not a technical role
The products are complex, but you do not need to be an engineer.
Your job is customer service.
If a customer can't find the power button or needs to reset a device, you will have an in-house knowledge base to look it up.
If it needs more than that, you log a ticket or arrange a technician visit.




You will also get proper training.
It is a small, close team, so you won't be left on your own.
What you'll be doing
Answering customer calls and emails in a friendly, solution-focused way
Entering orders accurately, handling invoicing and tracking deliveries
Coordinating repair and calibration logistics
Responding clearly and promptly to queries about contracts and agreements
Building positive, ongoing relationships with business customers
You'll fit in if you are
Dependable and organised, and you like a structured routine
A clear, courteous and confident communicator, both verbally and in writing
Customer-focused, with a habit of keeping things simple
A quick learner who picks up new systems and tools easily
Calm under pressure and good at keeping things moving
Looking for a stable role with long-term potential
Why it's worth your while
This is a chance to work with a globally respected company in a steady, structured role.
The 12-month contract has a solid record of annual renewals for good performers, and it adds real weight to your profile.
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📌 Customer Service Representative | 12-Month Contract (Melbourne)
🏢 ESE Recruitment
📍 Melbourne