22 Oct
|
Eagers Automotive
|
Western Australia
22 Oct
Eagers Automotive
Western Australia
AtEagers Automotivewe are more than just automotive retailing; we are a multi-faceted cohort ofgreat people doing great things.
About the Role
WA Hinois seeking an experienced and drivenService Managerto lead our busy service team.
Reporting directly to a long-tenured and highly respected Dealer Principal, this is an excellent opportunity for a motivated leader to take ownership of a high-performing service department within a well-established dealership.
As Service Manager, you will be responsible for overseeing the day-to-day operations of the workshop and service reception teams, ensuring exceptional guest experiences, strong financial performance, and a safe, productive working environment.
You'll play a pivotal role in coaching and developing your team, driving operational efficiencies, and maintaining strong relationships with guests, fleet customers, and internal stakeholders.
This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys building high-performing teams, and is passionate about delivering outstanding service outcomes.
What you will be doing:
Lead, mentor and develop the workshop team.
Drive service department performance, productivity and profitability targets
Manage workshop capacity, workflow and resource allocation
Ensure exceptional customer service and guest satisfaction standards are maintained
Monitor repair quality, service turnaround times and departmental efficiencies
Ensure compliance with manufacturer standards, dealership policies and workplace safety requirements
Build and maintain robust relationships with guests, fleet customers and key stakeholders
Support the Dealer Principal in achieving dealership operational and financial objectives
What's in it for you:
Monday to Friday roster
Lead an established and successful Hino service department
Work alongside a long-tenured Dealer Principal committed to team success
Team member discounts across automotive products and services
Stable, full-time employment with genuine career progression opportunities
Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time
Access ongoing training through our Learning Together program, including leadership development, technical training and career support
Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management
Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members
What You'll Bring to the Role:
Previous experience as a Service Manager,
Aftersales Manager or Senior Service Advisor within the automotive industry
Strong leadership and people management capabilities
Demonstrated ability to drive operational performance and financial results
High level of customer service and stakeholder management skills
Strong organisational, planning and problem-solving abilities
Knowledge of workshop operations, service processes and manufacturer standards
Commitment to workplace safety and quality outcomes
Current driver's licence
Eagers Automotive is Australia's largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada.
Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships.
We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
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📌 Service Manager | Wa Hino (Western Australia)
🏢 Eagers Automotive
📍 Western Australia