We’re seeking a customer-focused Export Operator to join our Operations team and manage shipments from initial quote through to final delivery.

In this hands-on role, you’ll work closely with customers, carriers, transport providers, suppliers, and overseas agents to ensure shipments move smoothly, efficiently, and compliantly. You’ll be responsible for coordinating bookings, transport, documentation, customer communication, invoicing, and file management while delivering a high level of service and maintaining profitability.

What you’ll be doing:
Managing Air and Sea Freight export shipments end-to-end
Coordinating bookings with carriers, co-loaders, transport providers, and depots
Preparing and processing export documentation, customs requirements, and shipping instructions
Monitoring shipments and providing proactive updates to customers and overseas agents
Responding to customer enquiries and resolving operational issues
Sourcing and negotiating freight rates with carriers and suppliers
Preparing customer quotations and understanding buy/sell rates to maintain margins
Managing jobs from initial quote through to shipment completion and file closure




Ensuring accurate costing, invoicing, and recovery of additional charges where applicable
Contributing to service improvements and achieving operational KPIs

About You:
Experience in freight forwarding, ideally across both Air and Sea Freight
Strong knowledge of export operations, documentation, and compliance requirements
Proficiency in CW1 is essential
Exposure to Impex/Exdoc systems is highly regarded
Experience preparing quotations and negotiating freight rates
Excellent customer service and communication skills
Robust organisational skills with the ability to manage competing priorities
Commercially minded with a keen eye for detail and accuracy

What We Offer:
Prospects to grow and develop your career as the business grows.
KPI Bonus incentive scheme
Fresh fruit for you to enjoy
A cooperative, supportive team culture.

This is a fantastic chance for someone who enjoys building customer relationships, taking ownership of shipments, and working in a fast-paced freight forwarding environment.

📌 Export Operator Air & Sea Freight Melbourne Airport
🏢 NV Employees Pty
📍 Melbourne Airport