Bring your leadership experience to a role where no two days are the same. We are looking for a reliable, capable Venue Manager who enjoys working with people, takes pride in running an organised workplace and knows how to create memorable customer experiences.

This position could suit an experienced supervisor or manager seeking a lively, hands-on role with a mix of team leadership, customer service and day-to-day business operations.

What You Will Bring
At least one year of supervisory or management experience
A calm, practical leadership style and the ability to lead by example
A robust customer-service mindset
Confidence working independently and making sound decisions
Positive organisational, communication and problem-solving skills
Availability to work Saturdays, Sundays and some late evenings
The ability to open and close the venue independently
A First Aid certificate and RSA or RMLV qualification would be advantageous

Experience in escape rooms is not required. We value leadership, reliability and transferable skills, and training will be provided.

Your Responsibilities
Lead and support a team of casual Game Masters
Maintain consistently high customer-service standards
Train, mentor and motivate team members
Prepare rosters and help maintain a positive,



dependable team
Oversee daily venue operations, including opening and closing
Coordinate repairs and ensure the venue remains clean, safe and well presented
Order supplies and replacement items
Implement in-venue marketing initiatives
Liaise with owners, head office and service providers
Manage booking payments, reconciliations, staffing costs and operational reports
Act as the first point of contact for operational issues

What We Offer
Full-time or part-time opportunities
Flexible working hours
10% performance bonus
Employee discounts at our Brisbane venue and other Australian branches
A varied role combining leadership, customer interaction and practical problem-solving
An inclusive workplace where mature experience and sound judgement are valued

Location: In person, Brisbane

If you are an experienced leader who enjoys helping a team succeed and creating enjoyable experiences for customers, we would like to hear from you. Please submit your resume and a brief cover letter outlining your management or supervisory experience.

Pay: $70,000.00 – $80,000.00 per year

Perks:
Employee discount

Work Location: In person

📌 Venue Manager Escape Rooms West End
🏢 Escape Hunt Brisbane
📍 West End