We have an exciting opportunity for a friendly, professional and organised Receptionist / Administrator to join our administration team.
As the first point of contact for our clients, you will play an important role in creating a welcoming, professional and positive client experience, while helping to ensure the day-to-day operations of our office run smoothly.
Who are we?
We are a long-standing, high-performing boutique Chartered Accounting firm located in Balwyn, providing a range of services including tax compliance, business services and assurance.
We are looking for a Receptionist / Administrator with strong communication skills, excellent attention to detail and a genuine team spirit to join our professional, supportive and friendly environment.
We pride ourselves on our strong team culture and low staff turnover, and we believe in supporting and investing in our people.
The Role
The successful candidate will provide a combination of front-of-house, client service and administrative support, helping to ensure our clients and team receive a high level of service each day.
Your responsibilities will include, but are not limited to:
Answering incoming phone calls and enquiries, responding in a friendly and professional manner
Welcoming clients and visitors and providing a warm and professional experience
Coordinating client appointments and assisting with diary and meeting scheduling
Working as part of the administration team to complete general administrative duties, including sorting and registering incoming and outgoing mail, scanning, photocopying, filing and typing




Reviewing and processing Tax Office correspondence
Liaising with the ATO, ASIC and other regulatory bodies as required
Maintaining accurate client information and records
Providing administrative support to our team of Accountants, including ATO portal maintenance, collating accounts and general assistance
Assisting with social media updates and content
Assisting with website updates and maintenance
General day-to-day office administration
Helping to maintain a clean, organised and welcoming office environment
Assisting the wider team with administrative tasks as required
What you'll need to succeed
We are looking for someone who is friendly, reliable, professional and enjoys being part of a team.
You will ideally have:
Previous experience in an accounting, legal or professional services firm (preferred but not essential)
Previous experience with Xero Practice Manager (XPM) (preferred but not essential)
Excellent verbal and written communication skills
A professional and friendly telephone manner
Strong attention to detail
Excellent organisational and time management skills, with the ability to manage competing priorities
Proficiency in Microsoft Office and general IT systems




The ability to work both independently and as part of a team
A willingness to learn and take on new responsibilities
What you'll get in return
Supportive and approachable partners and a friendly team
The opportunity to work within a collaborative administration team
A stable and long-term position within an established firm
Training and development opportunities where required
Annual performance and salary reviews
Staff social functions, including lunches, EOFY and Christmas functions
A excellent team culture and supportive working environment
About You
You are someone who enjoys being around people, takes pride in your work and likes keeping things organised.
You are confident speaking with clients, happy to pick up the phone, aren't afraid to ask questions and are someone the team can rely on.
You don't necessarily need to know everything on day one – we're looking for someone with the right attitude who is willing to learn.
We are a very supportive firm that genuinely believes in investing in our staff and creating a positive workplace.
Our low staff turnover reflects the strong relationships we have built within our team.
This is a fantastic opportunity for someone who is looking for a reliable, long-term role within a professional but friendly environment, and who enjoys being part of a team and making a positive contribution every day.
If you are organised, approachable, reliable and have a genuine can-do attitude, we'd love to hear from you.
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📌 Receptionist / Administrator – Accounting Firm (Melbourne)
🏢 seek.com.au
📍 Melbourne