Lead a high-performing showroom.
Build exceptional customer relationships.
Shape the future of luxury tailoring.
InStitchu is Australia's leading custom tailoring brand, creating made-to-measure garments that combine traditional craftsmanship with modern technology.
With showrooms across Australia and a growing womenswear offering, we're redefining the way customers experience tailored fashion — bringing together personalised service, exceptional product and a modern, technology-led approach.
We're looking for an experienced and commercially minded Showroom Manager to lead our Canberra showroom.
This is an exciting opportunity for a confident retail leader who loves people, fashion, sales and creating exceptional customer experiences.
InStitchu | Canberra
The Role
As Showroom Manager, you'll take ownership of the day-to-day success of the Canberra showroom.
You'll lead, coach and develop a team of Stylists while ensuring every customer receives the personalised, high-touch experience InStitchu is known for.
You'll be responsible for both people and performance — driving sales, managing showroom operations and creating a culture where your team is motivated to deliver outstanding results.
You'll be responsible for:
Leading, coaching and developing a team of Stylists to achieve individual and showroom targets.
Driving sales performance, KPIs, conversion and customer retention.
Creating a premium and personalised customer experience from the initial consultation through to garment collection.




Building genuine relationships with customers and developing long-term client loyalty.
Managing customer appointments, consultations, measurements, garment design and order processing.
Overseeing showroom operations, presentation, standards and daily administration.
Managing customer follow-up and ensuring every client receives proactive and exceptional communication.
Handling customer feedback and resolving concerns with professionalism and a solutions-focused approach.
Monitoring team performance and providing regular coaching, feedback and support.
Creating a positive, energetic and accountable showroom culture.
Representing the InStitchu brand and ensuring our luxury customer experience is consistently delivered.
About You
We're looking for a natural leader who is commercially driven, highly organised and genuinely passionate about people.
You don't necessarily need a background in tailoring or fashion — what matters most is your ability to lead a team, build relationships and deliver exceptional results.
You'll ideally have:
Previous experience managing a retail, hospitality or customer-focused team.
A strong track record of achieving sales and performance targets.




A genuine passion for customer experience and relationship building.
Excellent communication and interpersonal skills.
Strong commercial awareness and confidence interpreting KPIs and performance results.
The ability to coach and motivate a team while holding people accountable.
Exceptional organisation and attention to detail.
A polished personal presentation and a strong sense of style.
The ability to remain calm, positive and solutions-focused in challenging situations.
Confidence working in a fast-paced, high-performance environment.
A natural ability to anticipate customer needs and create memorable experiences.
A background in fashion, luxury retail, styling or design is highly regarded, but not essential.
Why InStitchu?
This isn't just another retail management role.
You'll be joining a growing Australian fashion business where there are genuine opportunities to develop your career and take on greater responsibility as we continue to grow.
You'll receive:
Market-competitive salary + uncapped commission and bonus opportunities
Monthly showroom and individual KPI bonuses
Generous clothing allowance
50% staff discount
Comprehensive product and styling training
Ongoing leadership and professional development
Genuine career progression across showroom management, retail leadership and Head Office opportunities
The opportunity to work within a premium Australian fashion brand
A high-energy, supportive and ambitious team environment
#J-*****-Ljbffr

📌 Store Manager / Luxury Fashion (Canberra)
🏢 Institchu
📍 Canberra