The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices.
Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D; and Product Management teams inside Radware, to ensure customers gain the best value and service.
Responsibilities:
·
Owning Customers Post Sales relationship
·
Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
·
Become a valued member of the customer's engineering team
·
Participating in Customers onboarding to Radware services
·
Analyzing and deeply understanding Customer technical needs and customizations.
·
Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D;), to ensure customers gain the best value and service
·
Advocating Customer needs inside the company
·
Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
·
Solution implementation according to agreed schedule and timelines
·
Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D; teams, if needed)
·
Performing periodic Radware solutions tuning and maintaining configuration and software best practices
·
Troubleshooting and resolving complex technical issues associated with Redware's equipment.
·




Developing standardized operational procedures for Radware equipment in Customer
'
s setting
·
Generating weekly reports on work in progress and status
·
Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
·
Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
·
At least 5 years industry relevant, Networking and Security integration work experience
·
Customer orientation and onsite support experience
·
Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper).
Special attention to Service Providers routing and switching protocols (BGP based environment)
·
Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
·
Hands-on experience with virtualization platforms (VMware, KVM)
·
Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
·
Industry standard networking and/or networking security certifications.
·
Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution
·
Solid communication and interpersonal skills – written and verbal.
·
Fluent English communication – written and verbal.
·
The daily work is at Customer
'
s
premises.
Advantages
·
Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.

📌 Resident Engineer (Sydney Based) (New South Wales)
🏢 Radware
📍 New South Wales