Service Designer (16-Week Temporary Opportunity)
We are seeking expressions of interest from suitably motivated and enthusiastic individuals to temporarily backfill a Service Designer (Grade 7/8) role for a period of 16 weeks from Monday, January 11, **** until Friday, April ******* based in Parramatta.
This is an exciting opportunity within the Customer Experience & Insights team, supporting work focused on improving customer experiences and outcomes across NSW.
During this period, you will have the chance to contribute to customer research, user testing and service improvement activities while working alongside experienced Senior Service Designers and other specialist professionals within the ICCE directorate.
Key responsibilities include:
-Supporting customer research and user testing activities
-Collaborating with stakeholders and contributing to the planning and delivery of service design initiatives
-Contributing to improved customer and stakeholder experiences through human-centred design approaches
About you:
We are looking for someone who:
-Has a genuine interest in understanding customer and stakeholder needs
-Brings strong communication, collaboration and stakeholder engagement skills
-Enjoys working collaboratively to solve problems and improve outcomes
This is a great opportunity to develop practical service design capability, gain exposure to human-centred design approaches within government and contribute meaningfully to improving services that impact customers across NSW.
We are seeking candidates who can demonstrate:
-Experience or exposure to service design, human-centred design, customer experience, user research or related disciplines.
-Ability to plan and support customer research and user testing activities, including synthesising insights into actionable recommendations.
-Strong stakeholder engagement, communication and collaboration skills.
-Ability to work effectively in a multi-disciplinary team environment and contribute to project outcomes.




-Demonstrated problem-solving skills and an ability to apply customer-centred approaches to service improvement.
-Experience using service design artefacts and methods such as journey mapping, service blueprints, workshop facilitation, research synthesis and opportunity identification (desirable).
Salary Grade 7/8, with the base salary for this role starting
at 116,981 base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Vanessa Stanghieri via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Click here
to view our approach on the use of AI in recruitment.
Closing Date: Tuesday 27th October **** [9:59am]
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Service Designer (New South Wales)
🏢 the original
📍 New South Wales