PS Invest PTY LTD is seeking aMotel Receptionistto join our hospitality team in Yass NSW.
This is a full-time position that serves as the first point of contact for our guests, playing a crucial role in delivering exceptional customer service and ensuring smooth day-to-day operations at our motel.
As a Motel Receptionist, you will be the facade of our establishment, responsible for creating welcoming first impressions and maintaining high standards of guest satisfaction.
What you'll be doing
Greeting guests upon arrival and providing a warm, professional welcome to the motel
Processing check-ins and check-outs efficiently whilst maintaining accuracy with bookings and records
Managing room allocations and responding to special requests from guests
Handling guest enquiries and resolving complaints professionally and courteously
Processing payments and managing the front desk cash register
Booking accommodation for guests and answering questions about local attractions and services in Yass
Maintaining detailed records of guest information and preferences
Ensuring the front desk area remains tidy, organised and welcoming
Answering telephone calls and responding to email enquiries
Liaising with housekeeping and maintenance teams to ensure guest satisfaction
Performing general administrative duties and assisting with front office operations
Stock handling and order as required monthly or weekly
will require to perform laundry duties as part of the role.
Ability to work both independently and as part of a collaborative team
What we're looking for
Proven experience in a front office, reception or customer service role, preferably within the hospitality industry
Excellent communication and interpersonal skills with the ability to engage confidently with diverse guests




Strong organisational abilities and attention to detail when managing bookings and records
Proficiency in using computer systems and motel management software (training provided if necessary)
Ability to remain calm and skilled when handling guest complaints or challenging situations
A friendly, welcoming demeanour and genuine passion for delivering outstanding guest service
Reliability and punctuality with the flexibility to work shifts including weekends and public holidays
Basic numeracy skills for handling cash transactions and billing
What we offer
PS Invest PTY LTD is committed to creating a supportive and rewarding workplace for our employees.
We offer competitive remuneration, ongoing training and development opportunities to help you advance your career in hospitality.
We value work-life balance and aim to provide flexible scheduling where possible.
Our team enjoys a positive, inclusive work environment where your contribution is recognised and appreciated.
This is an onsite live in role accommodation is provided.
About us
PS Invest PTY LTD operates quality motel accommodation in regional New South Wales.
We are dedicated to providing guests with comfortable, welcoming experiences and maintaining high standards of hospitality.
Our team is passionate about delivering exceptional service and creating memorable stays for our visitors.
We pride ourselves on our friendly atmosphere, attention to detail, and commitment to excellence in all aspects of our operation.
If you are enthusiastic about hospitality and guest services, we would like to hear from you.
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📌 Motel Receptionist (New South Wales)
🏢 PS Invest
📍 New South Wales