Technical Support - Medical Devices Audiology
This is a varied technical role combining software support, hardware troubleshooting, remote customer support and hands-on medical device servicing.
You will provide first-line technical and product support to customers and internal teams, diagnose and resolve hardware, software, application and connectivity issues associated with audiological and newborn hearing screening equipment, and assist with the inspection, servicing and calibration of medical devices.
Key responsibilities
Provide first-line technical and product support to customers and internal teams via telephone, email and remote-access tools
Diagnose and resolve hardware, software, application and connectivity issues associated with audiological and newborn hearing screening equipment
Troubleshoot issues within Microsoft Windows environments, including software installations, drivers, peripherals, device communication and connected systems
Guide customers through troubleshooting processes in a clear, professional and easy-to-understand manner
Log, track and manage customer support requests through the relevant service/support system
Maintain accurate records of customer interactions, troubleshooting activities and resolutions




Assist with the inspection, servicing and calibration of medical devices and associated equipment
Perform hands-on troubleshooting and fault diagnosis of equipment when required
Develop and maintain in-depth knowledge of the Natus Sensory product portfolio, including audiology and newborn hearing screening equipment and associated software
Identify recurring technical issues and communicate trends to Service and Product teams where appropriate
About you
Strong technical aptitude and a genuine interest in troubleshooting technology
Good working knowledge of Windows-based computer environments
Ability to understand how software applications, operating systems, drivers, hardware and connected devices interact
Strong logical troubleshooting and problem-solving skills
Comfortable working with both software and physical hardware
Solid verbal and written communication skills
Ability to explain technical concepts to non-technical customers
Strong customer-service orientation
Ability to manage multiple technical requests and priorities
Willingness to learn medical-device servicing, repair and calibration
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📌 Technical Support - Medical Devices Audiology (Sydney)
🏢 Natus Medical
📍 Sydney