We’re a Microsoft-focused MSP doing a lot of cloud, security, automation and project work. We’re looking for a senior technician who’s ready to lead: someone who keeps the service desk moving, supports the team through hard problems, and still enjoys doing technical work every day.

You’ll spend most of your time on the tools, solving complex issues and working with customers. You’ll also be the person the team turns to for guidance, escalations, and keeping the queue under control. If you’re a strong senior tech who has started leading others and wants to grow into management, this is the next step.

What you’ll be doing

On the tools (the core of the role)
Resolving complex and escalated technical issues
Supporting Microsoft 365, Entra ID, Intune, Windows Server, and Azure
Helping with security alert triage and project work
Working directly with customers, both remotely and in office as required

Leading the team day to day
Keeping an eye on the ticket queue and making sure work is prioritised and moving
Being the go-to escalation point for technicians
Coaching and supporting less experienced team members through real work
Setting a valuable example for ticket notes, documentation, and customer communication





Growing into the role
We’ll train and support you in the broader service desk side: SLA management, process improvement, and team oversight
This is a role with a genuine path toward service desk management

What we’re looking for

Certifications aren’t required. We care about what you can actually do.

You’ll likely have:
Strong senior technician experience in Microsoft environments (M365, Entra ID, Intune, Windows Server)
Experience leading or guiding others, as a team lead, senior tech, or the person others regularly come to for help
Excellent time management: you can juggle your own tickets while keeping an eye on the team’s
Calm, explicit communication with both technicians and non-technical customers
The judgement to know when to jump in and when to coach someone through it

Nice to have
MSP experience
Experience with a PSA tool (ConnectWise, Autotask, HaloPSA, or similar)
Exposure to Azure, Microsoft Defender, or PowerShell

Why join us
A clear path from senior technician into leadership
We’ll invest in developing your management skills
Variety across cloud, security, and project work

📌 Senior It Technician – Team Lead Melbourne
🏢 Recognized
📍 Melbourne