Customer Solutions Coordinator | South Melbourne

Join an award-winning team that actually wins awards.

We coordinate medical assessments and pathology testing for insurance applications. You'll help clients navigate their testing requirements, talk to clinics and doctors daily, and solve problems before they become problems.

What you'll do

You’ll spend your day on the phone and email with clients, GP clinics, pathology labs, and medical practices. Arranging appointments, chasing reports, following up until everything's done. Some conversations are easy, some aren't. You’ll handle both.

You’ll keep detailed records in Salesforce so anyone can pick up a case and know exactly where it's at. When something's stuck,



you’ll figure out how to unstick it.

What we need
2+ years in admin or customer service
Solid phone skills (you’ll be on calls a lot)
Typing minimum 45 wpm
Confident on a Mac
Someone who follows up without being reminded

Medical admin, insurance, or Salesforce experience helps but isn't essential. We’ll train the right person.

What you get
Market-competitive salary
South Melbourne location
Up-to-date office, Mac setup
Genuine work-life balance
A team that supports each other
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📌 Customer Solutions Coordinator Melbourne
🏢 EQ Pathology Pty.
📍 Melbourne