About The Company
Nelse Lodge is a re-imagined Falls Creek icon, offering ski-in ski-out lodge rooms and apartments in the heart of the village.
Beyond the winter season, it operates as a high-performance base for sports camps, teams and corporate retreats.
Guests enjoy an on-site bar and restaurant, gym and spa, and a warm alpine atmosphere.
About The Role
We are seeking an experienced Hotel and Resort Manager to lead the day-to-day operation of Nelse Lodge.
You will manage a multi-faceted property, from accommodation and food and beverage to the gym and spa, while delivering a premium guest experience and protecting the lodge's reputation.
This is a hands-on leadership role for someone who enjoys working closely with their team and guests in a unique mountain setting.
Duties And Responsibilities
Lead and oversee reservations, front desk, housekeeping and guest services to deliver a seamless stay for lodge, apartment and group guests
Plan and supervise the bar and restaurant, including event, function and corporate retreat activities
Coordinate with coaches and organisers to deliver training camps, team bookings and retreats that meet group needs
Oversee security arrangements, grounds, property and facility maintenance, including the gym, sauna and outdoor plunge pools
Ensure compliance with liquor licensing requirements, occupational health and safety regulations and other relevant legislation




Monitor and review guest feedback and satisfaction, and act on opportunities to improve the guest experience
Manage accounting, budgeting and purchasing activities, including supplier relationships and cost control
Recruit, train, roster and mentor a team across seasonal peaks
Provide guests with local tourism information and arrange tours and transport where required
Candidate criteria we are looking for
Minimum 2 years of experience in a hotel, resort or lodge management role
Qualification in hotel management, hospitality, business or tourism is desirable, or relevant experience in lieu of formal qualifications
Current RSA certification and a sound understanding of liquor licensing obligations
Demonstrated experience managing multiple departments, such as accommodation, food and beverage, and facilities
Strong financial acumen, including budgeting, purchasing and cost control
Excellent leadership skills, with experience training and developing teams of skilled and unskilled staff
Exceptional written and verbal communication skills, with a guest-focused approach
Proficiency with property management and room booking systems, plus Word, Excel and Outlook
Robust problem-solving skills and the ability to work independently in a remote alpine environment
Knowledge of OHS compliance and safe workplace practices
Willingness to relocate to Falls Creek
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📌 Full Time Hotel And Resort Manager - Nelse Lodge Falls Creek (Victoria)
🏢 Australia Chef Migration
📍 Victoria