About us:
Our Vision: Your body, Your choice, Your future
We are Australia's leading, specialised, non-profit advocate and provider of abortion and contraception services.
We are a significant provider of clinical and support services across Australia.
We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.
MSI Australia operates a network of 6 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support.
Our Richmond & St Kilda clinics are open across Monday to Friday, with lists providing Surgical Termination of Pregnancy, Medical Termination of Pregnancy, Long-Acting-Reversible-Contraception, and Vasectomies.
Position title:
Medical Administrative Assistant
Location:
MSI Richmond & St. Kilda Clinics
Reports to:
Nurse Unit Manager
Hours per week:
32 hours/ 4 days per week)
Required days:
Weekdays
The role:
The Medical Administrative Assistant provides a professional, empathetic and human point of contact for all clients accessing services in the clinic.
You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming.
You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey.
The administration staff will assist the client to collect accurate demographic data and accounting details.
You will have high regard for the integrity of medical records, quality data and client confidentiality.
As the first face of contact for our clients, customer service skills are focal to the role.
You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.
Your Responsibilities
Reception
Provide a safe, supportive environment for client admissions
Maintain a professional phone manner, manage inbound calls, and transfer efficiently
Uphold client privacy and confidentiality at all times
Confidently handle client enquiries and complaints
Identify client needs and elevate risks to the Nurse Unit Manager




Data entry & medical records
Ensure accuracy in all internal systems
Enter client demographics and government advantages correctly
Ability to summarise, edit and print discharge summaries and documents from internal computer systems
Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record
Maintain complete client details and print labels for clinical staff
Prepare and archive medical records as required
Follow all Health Information policies and privacy principles
Eligibility Check/Medicare/Private Health/Invoicing/Billing
Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment
Ability to perform Medicare eligibility checks through internal computer systems
Ability to perform automatic and manual invoicing via internal computer systems
Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents
Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts
Allocation of payment, ability to generate a receipt for clients as required
Processing end-of-day banking reconciliation
Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification
Required Skills and Qualifications:
A Pro-choice advocate
Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable)
Experience in a client-focused healthcare environment
Desirable to have involvement in maintaining medical records
Knowledge of private health insurance/healthcare billing
Excellent written and spoken communication skills
Written and spoken English language skills
Effective time management and prioritisation skills
Adaptability, Teamwork and Collaboration
Self-Regulation and Ability to Prioritise
Benefits of working at MSI Australia:
Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,
Dynamic Learning Management Platform and opportunity to access professional development / study leave allowance,




Up to 14 weeks company paid parental leave
Employee Assistance Program
Discounted clinical services for you and your immediate family members.
Employment Requirement:
Provision of two professional referees,
Be prepared to undergo a National Police Check, prior to commencement,
Be prepared to undergo an International Vetting Check, prior to commencement,
Declaration of full immunisation history,
Evidence of current working rights in Australia.
Organisational Goals, Missions, Values, Purpose, Behaviour Statements
In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values,
Our Goal
The Prevention of Unwanted Births
Our Mission
Children by Choice not Chance
Our Values
Integrity, Agency, Safety, Quality, Courage
Our Purpose
Your choice, made easier
Values and Behaviours
In this role, you will:
Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
Demonstrate commitment to organisational values and behaviours at all times.
MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:
Care & Compassion
We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs.
We always act with compassion and kindness.
We conduct our work with honesty and integrity.
Trust & Safety
We prioritise both the physical and mental well-being of our people, clients, communities and each other.
Our words, actions, communications and workplaces are free from judgment and discrimination.
We value accountability and know that we build trust with our clientsand communities through all staff being accountable for their performance.
Partner & Collaborator
We value partnership and teamwork and believe we are better together.
We seek to collaborate with other organisations where our vision and values align.
Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.
Position enquiries
For further information regarding this position, please contact:******
Application Support
Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills.
We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people.
Should you require any support with this application, please contact:******
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📌 Medical Administrative Assistant (Melbourne)
🏢 Australia
📍 Melbourne