$41.64 per hour + 12% super | Full-time hours | 5-month contract starting November

Be part of the excellent student services team at Monash University, Caulfield campus!

Are you passionate about providing excellent customer service? We’re looking for a motivated and customer-focused Student Services Officer to join this vibrant team!

This is your opportunity to work in a dynamic, multi-channel setting, supporting students, staff, and the Monash community through phone, email, messaging and face-to-face interactions.

If you are the right person for the role, you’ll:
Be the first point of contact for a wide range of enquiries from students, staff, and the public.
Deliver expert advice and high-quality support via phone, email, and some face-to-face
Maintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.
Maintain and update records and data to ensure smooth operations.
Collaborate closely with your team members to ensure excellent service delivery.
Contribute fresh ideas and feedback to help us constantly improve.
Stay updated and ready to share the latest information with customers and colleagues.

Are you:
Available to work onsite, 5 days per week
Friendly, proactive and professional




A team player who thrives in a fast-paced, busy contact centre environment.
A transparent and confident communicator who enjoys interacting with a diverse community
A fast learner and natural problem solver who is resilient and remains calm under pressure
Someone who shows initiative
Someone who shows great attention to detail
Able to research solutions, and are you confident to learn?

WE WANT TO HEAR FROM YOU

To be successful, you will need to have
Experience in a customer-facing or contact centre environment.
Advanced verbal and written communication skills
High levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systems
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
A current Employee (paid), Working with Children Check (or willingness to obtain one).
A passion to meet service KPIs and offer exceptional customer experiences

Ready to bring your energy and passion for customer service to this supportive team? This is a 5-month contract role starting in November.
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