Receptionist (Client Support) for Psychology Practice
CoolKid Psychology is an established Private Practice in Bayside.
We have a brilliant client support team and need more.
The position is for 2-3 days per week, between 8:30-7pm required.
We will train you to our systems and provide ongoing support.This role would suit someone seeking a career in medical reception as there are options to progress to office management and practice management.
IMMEDIATE START.
Seeking long term engagement with a supportive Company
Available to work at least 2 days per week and seeking flexible hours
Acritical thinker?
Can you accurately and thoroughly evaluate and respond to everyday and complex tasks?
This role is MORE than inbound and outbound calls and requires the ability todynamically manageclinician diaries and think deeply and laterally.
Looking todevelop your careerin the Allied Health industry
Willing to learn andflexiblewith change
Passionateabout helping people
Anefficientproblem solver, with a 'can do' and 'will do' attitude
Appreciate the small details and the bigger picture
Methodicallyorganisedwith a clear framework for how you work
Driven to provideexcellent serviceto clients and team members
Familiar and comfortable with independently navigating technology (e.g., emails, online/cloud-based platforms, cloud-based Practice Management Systems)
Able to show initiative and be receptive to feedback.
We Offer:




Above Award Rates for all our team members
A comfortable and welcoming office and reception area
Supportive, friendly, emotionally intelligent colleagues
Ideal clients
Organised systems and processes
Active involvement with our clinical team and the administration/running of the practice.
We value and respect ALL team members.
A work environment that is values driven and connected by the common goal of making a difference in the lives of others
Regular team training and get togethers
Consistent hours and secure employment
The Role:
CLIENT SUPPORT:
Diary management for clinicians
Responding to phone and email enquiries from current and prospective clients
Completing intake for new clients
Ensuring all relevant documents/forms are provided to clients as needed
Liaison between clients and clinicians
Liaison between clients and external services
Supporting clients and clinicians regarding invoicing, receipting and Medicare rebates
Ensure the smooth day to day running of the clinic, with multiple clinicians on site simultaneously
Liaising with other allied health professionals
Assisting the Office Manager and Clinic Director with administrative aspects related to the running of the clinic
Navigating our Practice Management Software system (Halaxy)
Supporting the Director and clinical team members to implement new therapeutic services and programs
#J-*****-Ljbffr

📌 Receptionist (Client Support) For Psychology Practice (Melbourne)
🏢 CoolKid Psychology Pty
📍 Melbourne