Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings.
We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.
Toowoomba Caravan Parkoffers a relaxed and convenient stay just minutes from the Toowoomba CBD, with leafy surrounds, quality facilities, and easy access to local attractions, gardens, and cafés.
As part of our team, you'll play an important role in creating memorable guest experiences by providing friendly, skilled service and supporting the smooth operation of our front office.
We are currently seeking aCasual Front Office Receptionistto join our team, requiring you to work across bothBIG4 Toowoomba Holiday ParkandToowoomba Caravan Park.
Why Join Us?
Join a supportive and friendly team in a well-established holiday park
Be part of a growing organisation within the Hampshire Property Group network
Opportunities for ongoing training and career development
Work in a welcoming environment where exceptional guest service is valued
THE ROLE
We are seeking a motivated and guest-focusedCasual Front Office Receptionistto join our team atBIG4 Toowoomba Holiday ParkandToowoomba Caravan Park.
This is a customer-facing role where you'll be responsible for welcoming guests, assisting with reservations and enquiries, and providing friendly, efficient service throughout their stay.
You'll help ensure the smooth day-to-day operation of reception while delivering a positive and professional experience for all guests.
The role requires availability to work a flexible casual roster, including some weekends and public holidays as required, with shifts and hours varying based on business needs.
Responsibilities
Front Office & Guest Services




Welcome guests and assist with check-in and check-out processes
Manage reservations, bookings and guest enquiries
Respond to telephone calls, emails and accommodation enquiries
Process payments and undertake cash handling duties
Provide friendly, professional and helpful customer service
Assist guests with general enquiries and requests
Maintain accurate booking and guest information using the reservation system
Reception Administration
Complete general reception and administrative tasks
Maintain accurate records and process booking information
Assist with daily front office proceduresMaintain a professional and welcoming reception environment
Support the smooth day-to-day operation of the front office
ABOUT YOU
To thrive in this role, you'll bring:
Previous experience in a holiday park, hotel, hospitality or accommodation environment in a similar role
Experience using reservation systems (Newbook or RMS highly regarded, but training can be provided)
Previous customer service experience with a friendly, professional and guest-focused approach
The ability to work independently and collaboratively as part of a team
Strong verbal and written communication skills
Cash handling and payment processing experience
A high level of computer literacy, including Microsoft Office (Word, Excel and Outlook)
Strong organisational skills with the ability to manage competing priorities
Excellent personal presentation and a friendly, approachable manner
A flexible attitude and willingness to undertake a variety of tasks as required
Availability to work a flexible casual roster, including weekends and public holidays as required
Remuneration
The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.
Recruitment Agencies
Please note that we will not accept unsolicited resumes from Recruitment Agencies.
No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.
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📌 Front Office Receptionist - Toowoomba Caravan Park
🏢 Hampshire Property Group
📍 Toowoomba