We are looking forPatient Booking Service Operators.
About the Role
Patient Booking Service Operators are the first point of contact for patients and referrers, answering calls, scheduling appointments, and helping people navigate their medical imaging needs.
The duties of a Patient Booking Service Operator include:
Answering telephone calls, responding to email referrals, and making bookings for medical imaging services in accordance with our policies and procedures.
Entering data accurately into our booking and other systems.
Interacting with patients, referrers and our staff in an empathic, respectful and helpful manner.
Liaising with different Canberra Imaging sites and clinical specialists to ensure that bookings are accurately made.
Rescheduling appointments and confirming with patients the details of those changed arrangements.
Patient Booking Service Operators must have the following skills and abilities:
Ability to buildrapport with patients quickly and show a genuine concern and empathy for their wellbeing.
Exceptionalcommunication skills.
Ability to work as apositive team player.
Ability to remain calm and professional under pressure.




Manage competing priorities.
Our Patient Booking Service Operators are based at our central booking office inPhillip, ACTand handle bookings for all our ACT and NSW sites.
Please note that while these positions arefull-time, Canberra Imaging will considerpart-timework arrangements (i.e. working Monday to Thursday).
About Us
Canberra Imaging, a Sonic Healthcare-owned entity, has been providing comprehensive diagnostic imaging services to the ACT and surrounding NSW for over 60years.
For more information, please visit our website .
Applicants must have permanent work rights in Australia with no restrictions.
Equal Prospect Statement
At Canberra Imaging, we offer a positive workplace culture, close team networks, and a supportive environment.
We encourage all employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and supports social and cultural diversity.
We encourage Aboriginal and Torres Strait Islander people to apply.
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📌 Patient Booking Service Operators (Canberra)
🏢 Canberra Imaging Group
📍 Canberra