Customer Service Manager

Drakes Aston Hills

Exciting Career Opportunity
Attractive remuneration and 10% in-store discount for you and your family
Permanent position
Full on-the-job training and support provided

About us:

50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a excellent range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most significant people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.
10% staff and family discount across all Drakes stores
Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
In-depth onboarding and career progression opportunities




Company funded retail management qualifications and first aid qualifications
Vehicle leasing opportunities

About this opportunity:

We are looking for a motivated and hard-working leader, to join and lead the store's Customer Service department.

Reporting directly to the Store Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket setting, applicants will be expected to demonstrate:
Front end and POS knowledge
Unparalleled commitment to customer service
Ability to lead and manage teams
Accurate team rostering
Passion and enthusiasm, with a very "hands on" approach
Excellent communication skills
Ability to liaise with both team members and management
Ordering and cost control expertise
Strong leadership and delegation skills
Ability to coach, train and performance manage team members
Commitment to work health and safety standards

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!

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