Established in ****, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions.
We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
For us, Real Wellbeing encompasses the whole experience of life.
It's about feeling supported in your health, connected with your community and empowered to live life on your terms.
About the Opportunity
We have an exciting opportunity for aResource Management Analystto join our Retail Workforce Optimisation team.
This role plays a critical part in ensuring our Contact Centre and Back Office Operations have the right staff coverage in place to meet forecast call and workload volumes.
As a Resource Management Analyst, you will design, publish and optimise workforce schedules that align with customer demand and changing operational requirements.
You'll work closely with operational leaders and internal stakeholders to maintain accurate schedules, recommend adjustments and support strong service and performance outcomes.
This is a hands-on scheduling and resource management role suited to someone who is highly organised, analytical and comfortable managing competing priorities in a dynamic environment.
Key responsibilities include:
Creating and maintaining workforce schedules and rosters to support forecasted call and workload volumes
Scheduling training, meetings, projects and development activities while balancing operational requirements




Monitoring and optimising rosters to respond to changing business needs and forecast demand
Maintaining workforce planning systems and ensuring accurate and timely data management
Working closely with operational leaders to recommend scheduling adjustments and improve workforce utilisation
Supporting workforce planning initiatives and continuous improvement activities
Providing insights and recommendations through trend analysis and workforce data
Building strong relationships with stakeholders across Contact Centre Operations, Learning & Development and Project teams
About You
You're a highly organised and detail-oriented professional with strong analytical, problem-solving and scheduling capabilities.
You thrive in a dynamic environment, can manage multiple competing priorities and communicate confidently with stakeholders at different levels.
You enjoy working with data, take pride in accuracy and can work effectively both independently and as part of a collaborative team.
Experience in workforce management, resource planning, rostering or scheduling would be highly regarded but is not essential.
You will bring
A strong customer focus and commitment to delivering quality outcomes
Experience in workforce planning, scheduling, rostering or resource management
Robust analytical and problem-solving capabilities




Excellent organisational skills with the ability to manage competing priorities
High attention to detail and commitment to data accuracy
Strong stakeholder management and communication skills
Ability to work collaboratively while also being comfortable working autonomously
Intermediate to advanced Microsoft Office skills, particularly Excel
Experience with Resource Planning Software is desirable
Understanding of workforce planning and resource management principles is highly regarded
Applications will close on Tuesday, 3 November ****.
Why Join Us?
You will enjoy a range of great employee benefits and rewards including:
Competitive salary + bonus program
Enjoy additional yearly Well-Being and Community leave days
14-week paid parental leave, with equal benefit for both parents
Employee Referral Program
Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
Flare/Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
Available access to LinkedIn Learning courses through our great Learning platform
For further perks visit:
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
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📌 Resource Management Analyst (Melbourne)
🏢 Australian Unity
📍 Melbourne