We are seeking aSpecialist Medical Receptionistto join the Illawarra Heart Centre in Shellharbour, NSW.
This is a position that plays a crucial role in delivering exceptional patient experiences and supporting the smooth operation of our specialist cardiology services.
As the first point of contact for our patients, you will be instrumental in maintaining the professional standards and efficient operations that our centre is known for.
Your role will directly contribute to patient satisfaction, clinical efficiency and the overall success of our heart centre.
What you'll be doing
Greeting and welcoming patients with warmth and professionalism, ensuring a positive first impression
Managing patient check-in and check-out procedures, including verification of personal details and relevant medical information
Scheduling and coordinating patient appointments
Processing payments and managing medical account transactions accurately and confidently
Answering telephone enquiries and directing calls appropriately to clinical and administrative staff
Maintaining accurate and up-to-date patient records in compliance with healthcare privacy legislation
Preparing medical files and ensuring all necessary documentation is available prior to patient consultations
Supporting the clinical team by facilitating communication between patients and healthcare professionals
Handling patient correspondence and follow-up requests with care and attention to detail
Assisting with general administrative tasks including data entry, filing and office organisation
What we're looking for
Proven experience working in a medical reception or healthcare administration environment is highly regarded
Excellent communication skills, both written and verbal, with the ability to interact professionally with patients, healthcare professionals and staff
Strong organisational and time management abilities,



with the capacity to manage multiple tasks and priorities in a busy environment
Proficiency with medical practice management software and electronic health record systems
Competence with Microsoft Office applications and general computer literacy
Knowledge of medical terminology and understanding of healthcare practice operations
Commitment to maintaining patient confidentiality and compliance with healthcare privacy regulations
A compassionate approach to patient care with strong interpersonal skills
Attention to detail and accuracy in all administrative functions
Experience in a cardiology or specialist heart centre environment would be highly valued
About us
Illawarra Heart Centre is a leading specialist cardiology practice dedicated to providing outstanding patient care and comprehensive heart health services to the Illawarra community.
Our centre is committed to excellence in clinical outcomes and patient experience.
We pride ourselves on our dedicated team of specialists and supportive staff who share a passion for improving the health of our patients.
We create a collaborative, respectful and qualified environment where every team member contributes to our mission of delivering exceptional specialist care.
What we offer
Part-time or casual working arrangements that provide flexibility and work-life balance
Monday to Friday shifts rostered during the clinic hours 8am - 5pm.
Enjoy all public holidays off, limited weekend work - we currently run one Saturday clinic per month, extended time off during the Christmas period
A supportive team environment with experienced healthcare professionals
Ongoing training and professional development opportunities within the healthcare sector
Competitive remuneration commensurate with experience and qualifications
A rewarding role where you directly contribute to improved patient outcomes and health services
Supportive workplace culture that values staff wellbeing and personal development
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📌 Specialist Medical Receptionist (New South Wales)
🏢 Illawarra heart Centre
📍 New South Wales