We are a well-established and busy plumbing business seeking an organised, friendly and proactive Receptionist / Administration Assistant to join our team in Ballina.
This is a varied role suited to someone who enjoys customer interaction, administration and accounts, and takes pride in keeping a business running smoothly.
Working closely with the business owner and accounts team, you will play an important role in supporting the day-to-day operations of the business.
We are looking for someone who already has hands-on experience using Xero accounting software.
Previous experience in a plumbing, trade or construction business highly regarded.
Key responsibilities
Reception & Administration
Answering incoming phone calls and responding to customer enquiries in a professional and friendly manner.
Managing general reception duties and day-to-day office administration.
Maintaining accurate digital and physical filing systems.
Organising documentation, records and general office correspondence.
Communicating with customers, suppliers, real estate agents, councils and tradespeople as required.
Providing administrative support to the business owner and accounts team.
Assisting with the coordination of daily office operations and general business requirements.
Liaising with real estate agents, councils, suppliers and tradespeople.
Accounts & Xero




Preparing and issuing customer invoices using Xero.
Processing supplier bills and invoices.
Monitoring outstanding customer accounts and following up overdue invoices.
Processing and recording financial transactions accurately.
Assisting with bank reconciliations and reconciling transactions within Xero.
Maintaining accurate customer and supplier account records.
Liaising with the accounts manager regarding invoicing, payments and account queries.
Assisting with general accounts administration and financial record keeping.
About you
Previous hands-on experience using Xero accounting software, with the ability to navigate the system confidently.
Experience with invoicing, accounts administration and financial data entry.
Solid computer skills and attention to detail.
Excellent communication and customer service skills.
Strong organisational skills and the ability to manage multiple tasks.
Confident and professional when answering phones and dealing with customers.
Strong organisational and time-management skills.
Proactive, reliable and able to work independently.
Previous experience in a plumbing, trade or construction business.
Experience processing supplier bills, reconciling transactions and following up outstanding accounts.
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📌 Receptionist/Administration (New South Wales)
🏢 Mobile Plumbing
📍 New South Wales