Bendigo location, with hybrid work arrangementavailable
Salary $75,016 + Super
About Us
At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments.
As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.
About the Role
As a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability.
You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets.
You'll also manage information, engage stakeholders, and work in a collaborative team.
We have a fortnightly roster as follows:
Roster 1
Week 1: Mon (8.24am - 3.00pm), Wednesday (8.24am - *****pm), Thurs (8.24am - *****am) and Fri (8.24am - 1.00pm)
Week 2: Mon (8.24am - 3.00pm), Wednesday (8.24am - *****pm), Thurs (8.24am - 1.30pm) and Fri (8.24am - 1.00pm)
Roster 2
Week 1: Mon (8.24am - 3.00pm), Tuesday (8.54am - 1.00pm), Thurs (8.54am - *****pm) and Fri (8.54am - 1.30pm)
Week 2: Mon (8.24am - 3.00pm), Tuesday (8.54am - 1.00pm), Thurs (8.54am - 2.00pm) and Fri (8.54am - 1.30pm)




We offer comprehensive 3-month training located at our Bendigo office, followed by flexible work (2 days from home, 2 in the office) once all requirements are met.
Skills and Experience
Proven success in dynamic, client-focused, and team environments
Customer service background, call centre experience is advantageous
Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
Adept at multitasking with Microsoft Office expertise.
Efficiently manages multiple tasks, including navigating various systems and applications.
Employee Benefits
Health and well-being programs
Flexible working conditions
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Employee social club
We are an Equal Employment Prospect employer committed to fairness, diversity and respect.
As such, we will respond to requests for reasonable adjustments from applicants with disabilities.
We strongly encourage applications from Aboriginal and Torres Strait Islander people
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📌 Service Centre Consultant (Bendigo)
🏢 State Trustees
📍 Bendigo