Are you a customer-centric leader with a passion for the automotive industry?
Our client, a reputable prestige franchise automotive dealership in Melbourne, is actively seeking an experienced and agile Service Manager to join their team.
As the Service Manager, you will play a vital role in leading and motivating a skilled team of Service Technicians, Service Advisors, Workshop Controller, and more.
Your primary focus will be delivering exceptional customer service, driving productivity, and ensuring operational efficiency within the workshop.
Responsibilities:
Leadership: Lead and inspire your team to achieve their full potential.
Foster a positive work environment and encourage collaboration among team members.
Customer Service Excellence: Deliver a superior level of customer service to both internal and external customers.
Strive to exceed customer expectations and maintain a high CSI (Customer Satisfaction Index) rating.
Workshop Efficiency:



Implement strategies to ensure a high level of productivity and efficiency throughout the workshop operations.
Streamline processes and optimize resources to meet targets effectively.
Requirements:
Automotive Industry Experience: Possess a strong mechanical background and in-depth expertise in automotive repairs.
Previous experience in a high-volume dealership service department is highly advantageous.
Leadership Skills: Demonstrate excellent leadership and organizational skills.
Motivate and guide the team towards achieving common goals.
Goal-Oriented: Exhibit a strong drive to meet and exceed targets.
Take a proactive approach to problem-solving and performance improvement.
Communication: Communicate effectively and clearly with team members and customers.
Show dedication to providing excellent customer service.
Previous Management Experience: Essential previous experience in a management role, preferably within the automotive industry.
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📌 Service Manager - Automotive Dealership (Melbourne)
🏢 Next Level Personnel
📍 Melbourne