At the heart of local communities, Sheraton brings people together—both our guests and our associates.
Discover a community-focused work workplace where people care about each other and feel a sense of belonging.
We invite you to join the Sheraton community as a Guest Service Expert because together, we are better.
Start your career at Sheraton, where you don't just work - you belong.
Position Summary: Support your Guest Services team with general operational tasks Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations Assign rooms according to guest requests and preferences whenever possible Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests,



focusing on attention to detail Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings About You: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours

📌 Guest Service Expert (Port Douglas)
🏢 Marriott International
📍 Port Douglas