ABOUT THE COMPANY
Join a well-established organisation with a strong reputation for delivering exceptional customer experiences and building long-lasting client relationships.
With a collaborative culture and a genuine focus on continuous improvement, this business offers the prospect to work alongside an experienced and supportive team who take pride in delivering outstanding outcomes for their customers.
This is a fantastic opportunity to join a welcoming team where your ideas are valued, your contribution makes a difference and you'll be encouraged to take ownership of your work!
ABOUT THE ROLE
An exciting opportunity has become available for an experienced Client Relationship Manager to join a supportive team based in Melbourne CBD on an initial six-month fixed-term contract, with potential to extend for a further six months.
Must be immediately available to commence the role
Working closely with an experienced team, you'll be responsible for managing an established portfolio of valued clients, building strong relationships and ensuring customers receive an exceptional level of service.
This isn't a traditional sales role! Instead, you'll focus on nurturing existing relationships, managing customer enquiries and escalations, supporting retention and working collaboratively with internal teams to deliver positive outcomes.
We're looking for someone who genuinely enjoys speaking with customers, thrives in a busy environment and isn't afraid to pick up the phone and get things moving!
DUTIES
Act as a key point of contact for an established portfolio of clients
Build and maintain strong customer relationships, delivering an exceptional level of service
Manage customer enquiries, escalations and service-related issues through to resolution




Work closely with internal teams to coordinate solutions and ensure positive customer outcomes
Monitor customer accounts, upcoming renewals and potential retention risks
Proactively identify opportunities to strengthen customer relationships and improve retention
Maintain accurate customer records, account information and activity within the CRM
Identify opportunities to streamline processes and improve the overall customer experience
Manage competing priorities while ensuring customer commitments are followed through
Support the wider team with relationship management and customer engagement activities
SKILLS & EXPERIENCE
Previous experience in customer service, account management, client relationship management or a similar customer-facing role
Excellent communication skills with the ability to build rapport and establish trusted relationships
Experience using CRM systems, ideally Salesforce, although other systems will be considered
Confident managing customer enquiries, resolving issues and coordinating outcomes across different teams
Strong organisational skills with the ability to manage competing priorities
A proactive, solutions-focused approach and willingness to take ownership
Comfortable picking up the phone and communicating with a variety of stakeholders
Strong attention to detail and confidence learning new systems and processes
A positive, outgoing personality with a genuine passion for delivering exceptional customer experiences
Above all,



we're looking for someone who brings great energy, enjoys building relationships and is happy to roll up their sleeves and get involved!
BENEFITS
Competitive salary of $90,000 + super, pro rata
Six-month fixed-term contract with potential to extend for a further six months
Melbourne CBD office location with excellent public transport connections
Monday to Friday working hours, 9am to 5pm
Join a friendly, supportive and experienced team
Work alongside an approachable leader who encourages independence and fresh ideas
Prospect to take ownership of an established client portfolio
Be part of a collaborative environment where your contribution is genuinely valued
Immediate start available
OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2 3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.

📌 Client Relationship Manager (New South Wales)
🏢 lotuspeople.com.au
📍 New South Wales