Claims and Legal Services Manager, Strategy & Operations
Claims and Legal Services Manager, Strategy & Operations
Newly created leadership opportunity with significant influence and scope to shape the future Claims and Legal Services operating model
Drive operational excellence, business transformation and strategic improvement within a purpose-driven, member-owned organisation
Adelaide or Sydney | Full time | Hybrid
Impact of the organisation
Miga(Medical InsuranceGroup Australia) is amember-owned organisation,supporting over 40,000medicalprofessionals across Australia, including doctors, medical students,practicesand healthcare organisations.
For over 125 years, Miga has been committed to offering reliable indemnity protection, empowering Australian doctors to focus on what matters most: delivering exceptional care to their communities and patients.
Today, they look after their loyal and growing member and client base from offices based across Adelaide, Sydney, Brisbane, Melbourne, and Perth. From the introduction of industry reforms to the rise of new technologies in medicine, they have always been at the forefront of providing solutions that help their members navigate complex issues with confidence, no matter where they are in Australia.
Impact you will have in this role
Miga's Claims and Legal Services team is entering an exciting current phase of growth and transformation. This pivotal leadership position will ensure the operating model, workforce capability and systems continue to evolve ahead of future demand.
This is a unique opportunity to combine strategic planning, operational transformation and commercial leadership in a role with genuine purpose, influence and long-term career potential.
As the Claims and Legal Services Manager, Strategy & Operations, you will play a key role in shaping how the function operates, identifying opportunities to streamline workflows, strengthen governance, optimise resource utilisation and enhance the delivery of legal services.
Reporting to and working closely with the Head of Claims and Legal Services, you'll drive operational excellence across the department by leading business improvement initiatives, developing scalable operating models, strengthening performance reporting and supporting strategic workforce planning.
You will also play an important role in overseeing external legal service provider relationships, ensuring service quality, commercial performance and resource allocation continue to support Miga's evolving needs.
This is an opportunity for someone who enjoys bringing structure to complexity, influencing senior stakeholders and translating strategic priorities into meaningful and measurable operational improvements.
Key Responsibilities
Lead operational excellence,



continuous improvement and business transformation initiatives across the Claims and Legal Services function
Review and redesign business processes, workflows and operating models to improve efficiency, consistency and service delivery
Develop operational strategies, governance frameworks, performance measures and reporting to support effective decision-making
Partner with leaders to strengthen workforce planning, resource utilisation, team capability and operational performance
Drive system optimisation, workflow automation and technology improvements, supporting effective implementation and change management
Oversee external panel law firms and legal service providers, strengthening governance, service standards, commercial performance and cost effectiveness
Provide financial and operational analysis, including budgeting, forecasting, resource allocation and business cases to support strategic planning
Build strong relationships across the organisation to deliver strategic improvement initiatives and support sustainable growth
Identify emerging operational, regulatory and technology trends to ensure the function remains positioned to meet future business needs
About You
You will be a commercially minded and strategic operational leader who enjoys improving the way complex business functions operate and has a proven ability to influence positive change.
We are searching for an accomplished qualified with experience across operations, legal services, insurance, claims or another highly regulated or professional services workplace.
You understand what enables a high-performing function to operate effectively and can translate strategic priorities into pragmatic solutions that improve processes, strengthen capability and deliver measurable business outcomes.
You thrive in complex environments, can confidently influence senior stakeholders and have a track record of delivering operational improvement and business transformation with an adaptable and collaborative approach.
Skills and Experience:
Proven success in business operations and operational excellence, ideally within legal services, insurance, claims, professional services or another highly regulated environment
Demonstrated experience leading continuous improvement, business transformation and operational change initiatives
Strong commercial, financial and analytical capability, including budgeting, forecasting, workforce planning and resource management




Experience developing operational frameworks, governance processes, KPIs and performance reporting
Proven ability to manage external service providers, commercial arrangements and performance outcomes
Experience partnering with leaders to strengthen workforce capability, performance and organisational effectiveness
Solid project management experience, ideally involving systems implementation, technology optimisation or process improvement
Excellent stakeholder management and influencing skills, with the ability to build relationships across all levels of an organisation
Sound understanding of governance, compliance and risk management within a regulated environment
Relevant tertiary qualifications in business, management, law, insurance or a related discipline
Benefits of Working at Miga
Joining Miga means becoming part of a values-driven organisation that genuinely invests in its people, both professionally and personally.
Benefits include:
A meaningful leadership opportunity where you'll shape the future of a critical business function and drive organisation-wide improvement
Additional 1.5% employer superannuation contribution above the legislated super guarantee
Comprehensive wellbeing support, including wellness subsidies, an Employee Assistance Program and initiatives that promote physical and mental wellbeing
Generous leave benefits, including paid parental leave and additional leave options for wellness, years of service and community contribution
Professional development opportunities with access to ongoing learning and training to support your career growth
Salary packaging options, including novated leasing, superannuation and charitable donations
Additional peace of mind through income protection insurance and complimentary domestic and international travel insurance for you and your family
Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.

📌 Claims And Legal Services Manager, Strategy & Operations (South Australia)
🏢 Impact Advising
📍 South Australia