RSPCA NSW
is a non-government organisation whose mission is to prevent cruelty to animals by actively promoting their care and protection.
RSPCA NSW works with local councils, state and federal governments and other interested groups, including community organisations, wildlife authorities, farmers and professional associations.
RSPCA NSW is committed to its values of:
Integrity: Doing the right thing
Respect: Valuing all people
Honesty: telling the truth and being honest in actions and words
Collaboration and Cooperation: Working cohesively towards a common goal
Enthusiasm and commitment: Willingness to take action and achieve results
Accountability: Being responsible, taking action and keeping commitments
Compassion: Actively listening to fully understand and genuinely empathise with people's realities
Resilience: The ability to recover from setbacks, adapt well to change and persevere in the face of adversity
About the Role
Our Crisis Support Programs team is looking for an enthusiastic and experienced Case Worker to join our team reporting to the Crisis Support Programs Manager.
This role is a full Time - Contract (12 months) position.
The position will provide support to clients and their pets who are part of our Aged Care, Domestic Violence, Homelessness, Emergency boarding and Pet Emergency Treatment programs.
The role is responsible for ensuring that a range of animal related services are delivered and also communicating with animal owners, members of the public and human welfare agencies in relation to crisis support to maintain the human-animal bond.
This role requires availability for a rotating weekend on-call roster, where you will be expected to respond to urgent issues outside of regular working hours on Saturdays, Sundays and public holidays with the ability to be reachable by phone and potentially required to come onsite if necessary.
Position Responsibilities
Review cases referred by Intake Officer
Evaluate the requirements for each enquiry and determining access to services




Conduct Risk assessment of any transport jobs involving attendance of RSPCA staff/volunteers
Maintaining positive client relationships and developing new relationships with external agencies
Ensure and maintain communication with all requires parties/stakeholders (internal and external) relating to the care and wellbeing of Crisis Support Programs' client and animal
Liaising with external agencies regarding delivery of Programs services to new clients
Provide comprehensive record keeping of all interactions relating to any Crisis Support Programs' client or animal.
Update client and/or animal information on all required platforms i.e. Ezyvet, Salesforce, AnimalOs, etc
Assist with in home and transportation jobs where required
Assist on a roster system with weekend on-call emergencies
Maintain open communication with Animal Officer regarding any updates, concerns, treatment plans, etc for client under Crisis Support Programs and collaborate based on animal's circumstances
Adhere to financial policy for the provision of services to Crisis Support Programs clients
Assist with recording monthly output statistics, providing insight into the activities performed within the Crisis Support Programs team and the demand for service
Raise community awareness and understanding of the links between human wellbeing and animal welfare through community and individual educational engagement.
Delivering presentations to human welfare organisations or similar
Continue to build upon existing relationships/partnerships to further the growth, awareness and impact of Crisis Support Programs.
Proactively participate in the training of recent team members
Work positively and proactively with Animal Operations to support the functions of Crisis Support Programs




Lead and contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with team members and peers across all departments, and consistently role modelling the RSPCA NSW values and associated policies
Demonstrate personal leadership in the implementation of RSPCA NSW's Work Health & Safety (WHS) management system, facilitate its effectiveness by ensuring adequate resources are available, and that all employees are aware of their WHS obligations, and that one's personal behaviour model's the organisation's commitment to WHS
Participate in the future development and expansion of RSPCA NSW Crisis Support Programs
Role Requirements
Qualifications
Bachelor's degree in Social Sciences, community welfare or equivalent (essential)
Current and unrestricted drivers license (essential)
Experience
Experience working with vulnerable individuals/families in the aged care/domestic violence/homelessness/mental health/disability sectors
Case management experience (essential)
Experience in comprehensive needs assessment
Developed effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
Demonstrated ability and confidence in utilising discretionary authority within role
Demonstrated ability to work through issues, weigh up alternatives and identify the most effective solutions
Skills
Excellent organisational and administrative skills
Strong interpersonal skills to collaborate as part of a diverse team and work autonomously
A clear understanding of personal boundaries
Passion for supporting human & animal bond
Excellent communication skills, particularly in negotiation, advocacy and crisis situations
Demonstrated ability to engage effectively with client in crisis and provide appropriate trauma-informed support
Ability to recognise opportunities for improvements and works to implement new processes and initiatives
Strong computer literacy
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📌 Case Worker - Crisis Support Programs - Yagoona (Sydney)
🏢 RSPCA NSW
📍 Sydney