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Department/Agency: Department of Communities and Justice
Location: Parramatta, NSW, AU, ****
Senior Client Service Officer
Service Delivery and Assurance Hub
HOMES NSW
Salary:
Clerk Grade 5/6 | $102,936 - $113,579 plus superannuation & annual leave loading
Employment:
One ( 1 ) Full-time ongoing & multiple temporary opportunities available, with potential pathways to ongoing employment.
Your role
Join Homes NSW's Service Delivery and Assurance Hub (SDAH) and play a vital role supporting clients with complex housing and support needs.
This is an opportunity to use your expertise to improve client outcomes through specialist advice, service coordination, and strong partnership engagement.
You will collaborate closely with internal teams, community organisations and service providers to help retain tenancies, remove barriers to support and deliver meaningful outcomes for some of the most vulnerable people in our communities.
What you'll do
As a Senior Client Service Officer within the Headleasing team, some of the activities you will be responsible for include:
Managing a portfolio of Headleases
Working with internal teams and business units on Headleasing matters
Manage and progress breaches of tenancy agreements and represent Homes NSW at the NSW Civil and Administrative Tribunal
Attend property visits and conduct inspections
Coordinate property maintenance and repairs with landlords/agents
Manage financial transactions, including payments to landlords and/or agents
Ensure accurate, confidential and up-to-date data and record management
The role involves a mix of office-based work and out-of-office activity.




You will also work as part of a dedicated and supportive team committed to delivering quality housing services and improving outcomes for clients and communities.
You will be working in a collaborative office workplace where teamwork, innovation and client-focused service delivery are highly valued.
What we're looking for
Experience collaborating with coordinating stakeholder's services to achieve positive outcomes.
Strong stakeholder engagement skills with the ability to build productive relationships across government, community, and service provider networks.
Demonstrated ability to analyse complex issues, exercise sound judgement, and identify practical solutions in a client-focused environment.
Ability to coach, support and share specialist knowledge while maintaining a strong commitment to professional integrity and client service excellence.
Knowledge of Homes NSW policies and/or headlease program.
Knowledge of Residential Tenancies legislation and tribunal processes is highly regarded
An understanding of housing operation and policy.
If you do not already have this experience, you will be expected to demonstrate how you would quickly build the knowledge required to operate confidently in this space.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity.
If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.
What We Offer:




We offer a variety of benefits, including:
A challenging and rewarding career.
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities.
Health & Wellbeing and Employee Assistance Programs.
Want more information?
Visit our website to see more information on Working for us.
We do work that really matters.
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities.
We are focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Applications close 11:59pm AEST.
Wednesday November 4, ****
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Tony Zhu on ************** or at ******
Inclusion and Diversity lies at the heart of how we recruit.
We continue to hire great people with a wide variety of skills, experience, and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role.
We look forward to receiving your application.
The Welcome Experience
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📌 Senior Client Service Officer (Sydney)
🏢 the original
📍 Sydney