Job Description - Resident Engineer (Sydney based) ********K)
Job Description
The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices.
Cooperates daily with Qualified Services Engineering, Global Support, Cloud Operation, R&D; and Product Management teams inside Radware, to ensure customers gain the best value and service.
Responsibilities:
Owning Customers Post Sales relationship
Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
Become a valued member of the customer's engineering team
Participating in Customers onboarding to Radware services
Analyzing and deeply understanding Customer technical needs and customizations.
Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D;), to ensure customers gain the best value and service
Advocating Customer needs inside the company
Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
Solution implementation according to agreed schedule and timelines
Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D; teams, if needed)
Performing periodic Radware solutions tuning and maintaining configuration and software best practices




Troubleshooting and resolving complex technical issues associated with Redware's equipment.
Developing standardized operational procedures for Radware equipment in Customer ' s environment
Generating weekly reports on work in progress and status
Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
At least 5 years industry relevant, Networking and Security integration work experience
Customer orientation and onsite support experience
Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper).
Special attention to Service Providers routing and switching protocols (BGP based environment)
Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
Hands-on experience with virtualization platforms (VMware, KVM)
Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
Industry standard networking and/or networking security certifications.
Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution
Solid communication and interpersonal skills – written and verbal.
Fluent English communication – written and verbal.
The daily work is at Customer ' s premises.
Advantages:
Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.
#J-*****-Ljbffr

📌 Resident Engineer (Sydney Based)
🏢 Radware
📍 Sydney