Airnorth has an exciting prospect for a Customer Contact Consultant to join our team.
Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.
RESPONSIILITIES: Processing bookings and issuing tickets to meet our customers' requests including our corporate clients; Providing accurate information on all aspects of reservations to Travel Agents and other industry partners; Answering queries and processing bookings generated via our website; Ensuring reservations-related paperwork and queues are actioned accordingly; Processing of pre-paid excess baggage; Ensuring passengers are aware of schedule changes and delays.
SKILLS & EXPERIENCE:



Excellent time management and communication skills High level of customer service delivery Data entry experience Willingness to work within a team environment Enthusiasm and confidence Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.
Why Join Airnorth?
Exclusive Travel Perks - Discounted domestic and international airfares.
Lifestyle Benefits - Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
Growth & Development - Be part of a team where you impact commercial success.

📌 Customer Contact Consultant (Darwin)
🏢 Airnorth
📍 Darwin