Airnorth has an exciting chance for a Customer Contact Consultant to join our team.Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.RESPONSIILITIES:Processing bookings and issuing tickets to meet our customers' requests including our corporate clients;Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;Answering queries and processing bookings generated via our website;Ensuring reservations-related paperwork and queues are actioned accordingly;Processing of pre-paid excess baggage;Ensuring passengers are aware of schedule changes and delays.SKILLS & EXPERIENCE:Excellent time management and communication skillsHigh level of customer service deliveryData entry experienceWillingness to work within a team environmentEnthusiasm and confidenceExperience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.Why Join Airnorth?
Exclusive Travel Perks – Discounted domestic and international airfares.Lifestyle Benefits – Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.Growth & Development – Be part of a team where you impact commercial success.

📌 Customer Contact Consultant (Darwin)
🏢 Airnorth
📍 Darwin