Customer Service Manager
Job no: ******
Work type: Permanent / Full time
Location: Melbourne - Central
Be part of the energy and excitement at Myer Melbourne.
Lead and inspire passionate retail teams to deliver exceptional customer experiences while driving sales performance in one of Australia's most iconic department stores.
As a Customer Service Manager, you'll be at the forefront of customer service excellence, leading teams across multiple departments to create memorable shopping experiences.
You'll champion Myer's strategic vision through effective operational leadership, team coaching and fostering a culture of engagement, collaboration and continuous improvement.
Working alongside a supportive leadership team, this pivotal role offers outstanding opportunities to develop your leadership capability and progress your career in retail management.
Lead high-performing tams to deliver exceptional customer and commercial outcomes
Excellent opportunities for career progression, succession planning and leadership development
Join a collaborative leadership team at our Flagship Melbourne City store
About The Role:
Manage the daily operations of your departments, driving customer satisfaction and financial performance
Optimise team productivity by leveraging workforce management and further developing team member skills
Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders




Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You:
Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
People leadership skills with a 'hands-on' approach are essential
Demonstrated ability to lead teams, achieve targets and monitor KPI's
Experience in performance management and getting the best from your teams will be highly regarded
Customer focused with superior customer service skills
Strong retail, financial and business acumen
Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you:
Become a leader within one of Australia's most-loved department stores
Career development and progression opportunities, local and national
Exciting Team Member discounts and exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more!
Our leadership team operates on a fortnightly rotating roster to support key store trading hours, including weekends and peak retail periods such as Black Friday and the Christmas/Current Year trading season.
Aust.
Working Rights: To be eligible to apply for this job, you must have Australian working rights.
For further information contact the Australian Department of Immigration.
Equal Opp.
Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.
Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
Applications close: 03 Nov **** AUS Eastern Daylight Time

📌 Customer Service Manager (Melbourne)
🏢 Myer
📍 Melbourne