Location:
Sydney, Australia
Experience:
7–13 Years
Role Overview
We are seeking an experienced professional to manage end-to-end application support services, SLA performance, and support team operations, ensuring high availability and reliable service delivery.
Key Responsibilities
Manage application support delivery, SLAs, incident resolution, and service availability.
Lead and mentor L1–L3 support engineers and prioritise workloads.
Coordinate with business stakeholders, technical teams, and third-party vendors.
Analyse recurring incidents and implement root cause fixes and service improvements.
Ensure compliance with ITIL processes, security standards, and audit requirements.
Coordinate production releases, go-lives, patches, and system upgrades.
Required Skills
7–13 years of experience in application support or managed services.
Robust knowledge of SLA, incident, problem, and release management.
Experience leading technical support teams.
Understanding of ITIL, service governance, and continuous improvement.
Strong stakeholder management and communication skills.
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📌 Service Delivery Manager (Sydney)
🏢 The HR Ally
📍 Sydney