Healthcare Concierge/Receptionist (Customer Service)
Location: Ballarat (1 Day In-Office to start with & transitioning to 2-3 days per week in office from ****)
Salary: $65,000 Base + Super ($72,800 Total Package)
Type: Permanent, Full-Time
About the Role
Are you a warm, outgoing communicator who thrives on creating remarkable patient experiences?
A leading allied health practice in the Ballarat is looking for a dedicated Medical Receptionist to join their close-knit team.
This is a unique opportunity offering highl flexible working workplace, with a planned transition to a modern hybrid setup in early ****.
What You'll Be Doing
As the primary voice and digital touchpoint for patients, your day-to-day will involve:
Patient Care & Retention: Welcoming new patients into their care plans, following up with leads, and making proactive outreach calls to re-engage patients at risk of falling behind on their health goals.
Membership Concierge: Helping launch and manage a new premium patient membership program.
Digital Communication:



Managing incoming patient inquiries and Meta Business Direct Messages (strictly customer service & inquiry management - no marketing or content creation required!).
Clinic Administration: Assisting with patient records, basic reception support, and x-ray admin.
What We're Looking For
Personality First: A bubbly, warm, and naturally empathetic personality with a positive, upbeat energy.
Exceptional Communication: Superior phone etiquette and the ability to build immediate rapport over the phone.
Location Flexibility : Ballarat local or nearby who is comfortable working in hybrid arrangement in Ballarat.
Proactive Drive : Comfortable making outgoing calls regarding payments andre bookings so ... ...
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
qualification
Previous experience working in Healthcare space is ideal
Strong Phone etiquette & ability to build rapport on the phone
Warm and Empathetic personality
working at
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#J-*****-Ljbffr

📌 Healthcare Concierge/Receptionist (Customer Service) (Ballarat)
🏢 Randstad Pty
📍 Ballarat