Lead the development and execution of customer, brand and engagement strategies that drive growth, alignment and measurable business outcomes.
Our client is a large, well-established organisation operating across Australia and New Zealand through a complex multi-channel distribution network. With a robust focus on customer engagement, brand performance and commercial growth, the business is seeking an experienced strategic leader to transform broad organisational objectives into clear, actionable plans that deliver meaningful outcomes.
This is a unique opportunity to join a respected organisation where you will influence strategic direction, partner with senior leadership and play a key role in shaping how the business engages with customers, employees and stakeholders across the region.
Description
Reporting into the senior leadership team, the Customer & Brand Strategy Manager will be responsible for developing and executing a customer, brand and engagement strategy across Australia and New Zealand.
Working from an established strategic vision, you will translate high-level business priorities into a clear and actionable roadmap, ensuring initiatives are effectively prioritised, coordinated and delivered. Leading a capable team of four, you will provide the structure, guidance and leadership required to drive execution while driving collaboration across multiple stakeholder groups.
This role will work closely with commercial, operational and corporate leaders to strengthen customer engagement, improve organisational alignment and leverage customer insights to support business performance.
Key Responsibilities
Develop and execute customer, brand and engagement strategies across ANZ
Translate broad organisational objectives into clear action plans and measurable outcomes
Lead, coach and develop a high-performing team of four professionals
Drive consistency in customer engagement, communications and brand activities




Build alignment across diverse stakeholder groups and business functions
Collaborate with commercial leaders to support growth initiatives
Manage agency partnerships, budgets and key strategic projects
Utilise customer insights, analytics and market intelligence to inform decision-making
Monitor performance and ensure successful delivery of strategic priorities
Identify opportunities to enhance customer experience and organisational effectiveness
Profile
You are an experienced marketing, customer engagement, brand or commercial leader with a proven track record of developing strategy and successfully executing it through teams and stakeholders.
You possess strong commercial acumen and understand how to convert broad business objectives into practical, measurable initiatives. Equally comfortable operating at both strategic and operational levels, you are an influential leader who can create alignment across complex environments and drive delivery through others.
Key Requirements
Demonstrated experience developing and executing customer, brand or marketing strategies
Proven ability to translate strategic vision into actionable plans and measurable outcomes
Strong leadership experience managing and developing high-performing teams
Background within wholesale, retail, consumer, franchise, dealership or multi-site business environments
Exceptional stakeholder management and influencing skills
Strong customer-centric and commercially focused mindset
Experience leveraging customer insights and data to improve business performance
Ability to build alignment and drive change across diverse stakeholder groups
Relevant tertiary qualifications in marketing, business or a related discipline
Job Offer
Opportunity to shape strategy across Australia and New Zealand
High-impact leadership role with significant stakeholder exposure
Lead an established team of four
Influence customer engagement, brand performance and commercial outcomes
Collaborative and supportive leadership environment
Attractive remuneration package and benefits

📌 Customer & Brand Strategy Manager (Brisbane)
🏢 Michael Page
📍 Brisbane