About The RoleJoin Allianz Partners as aLocation: Brisbane, AustraliaCompany: Allianz PartnersAbout The RoleJoin Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team.
In this role, you'll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.You'll be part of a supportive team environment with strong career development pathways in a global organisation.Key ResponsibilitiesDeliver exceptional customer service across phone-based interactionsUnderstand customer needs and provide timely, accurate resolutionsPromote customer satisfaction and retentionHandle complex enquiries and complaints, escalating where requiredProvide clear and consistent information on products, services, and entitlementsVerify customer eligibility and coordinate service deliveryMaintain accurate call notes and incident recordsAchieve individual and team KPIsSupport continuous improvement initiativesBuild strong relationships with colleagues and stakeholdersParticipate in ongoing training, coaching, and personal developmentQualificationsWhat You BringCompletion of Year 12 (or equivalent)Certificate III/IV in Telecommunications (advantageous)A strong commitment to ongoing learning and developmentTechnical SkillsBasic to intermediate Microsoft Office skills (Outlook, Word, Excel)Good typing and computer literacy skillsCore CapabilitiesStrong problem-solving and analytical thinkingAbility to self-manage performance in a rapid-paced environmentExcellent communication and interpersonal skillsHigh level of empathy and customer focusAbility to remain calm and professional under pressureStrong teamwork and collaboration skillsAwareness of cross-cultural communicationRisk & ComplianceAdherence to company policies and compliance requirementsAbility to identify and escalate risks appropriatelyAbout Allianz PartnersAllianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide.
At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.Our culture is built on two core values: "Dare & Care" — we empower our people to innovate while genuinely caring for customers and colleagues.What We OfferStructured training and development programsCareer progression opportunities in a global organisationSupportive and inclusive team environmentHealth and wellbeing initiativesWork-life balance and flexible arrangementsAccess to international career mobilityWhy Join Us?
This is an excellent opportunity for graduates or early-career professionals to build a career in customer service, travel, and insurance within a globally recognised organisation.****** | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Join us.
Let's care for tomorrow.
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📌 Travel Helpdesk Specialist — Customer Care, Global Growth (Brisbane)
🏢 Allianz Partners
📍 Brisbane