Job DescriptionWe are seeking a highly motivated and detail-orientedITSM PMO Support Analyst to join our team in Sydney.
The successful candidate will play a key role in supporting the delivery of IT Service Management (ITSM) projects and ensuring adherence to Program Management Office (PMO) standards.
This role requires a proactive individual with strong organizational skills and a solid understanding of ITIL 4 Foundation principles.Key ResponsibilitiesProgram Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.Qualifications and SkillsProven experience in program management or ITSM-related roles.ITIL 4 Foundation Certification (or willingness to obtain).




Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.Excellent communication and interpersonal skills, with the ability to prepare qualified reports and presentations.Proficiency in project management tools and software is an advantage.Clearance RequirementNV1 security clearance is mandatory for this role.Why Join Us?
This is an exciting opportunity to contribute to impactful ITSM projects within a dynamic and collaborative environment.
You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving project success.Additional RequirementsMust be willing to work onsite 5 days per week.Benefits of working at Accenture18 weeks paid parental leaveLong & short-term career break opportunitiesStructured career development programLocal and international career opportunities.Certified as a Family Inclusive WorkplaceTMFlexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
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📌 Pmo Analyst: Jira & Governance For Programs (Sydney)
🏢 Dnata Airport Services
📍 Sydney