What Strategic Commercial Insights Analyst Dri...Showing **** Strategic Commercial Insights Analyst Drive Growth jobs in VictoriaJob DescriptionRole Brief: Customer Care Reporting & Insights AnalystContract Duration: 6 monthsFunction: Customer Care, Customer & CommercialRole Type: Business-based contract resourceReporting to: Quality & Performance LeadLocation : MelbourneRole PurposeSupport Customer Care through the delivery of accurate, timely reporting, data analysis and actionable insights to improve operational performance, customer outcomes and management decision-making.Key ResponsibilitiesPrepare, maintain and distribute regular operational and performance reports.Analyse customer care data to identify trends, performance gaps, emerging issues and improvement opportunities.Develop and enhance Excel-based reporting, dashboards and analytical tools.Consolidate and interpret data from multiple business systems and sources.Streamline and automate reporting processes to improve efficiency,



accuracy and consistency.Support ad hoc analysis and reporting requirements for Customer Care leadership.Key Skills & CapabilitiesAdvanced Excel proficiency , including pivot tables, complex formulas, data manipulation and reporting.Strong data literacy, analytical thinking and attention to detail.Experience developing operational reports, dashboards and performance insights.Ability to translate data into explicit, practical business insights.Strong working knowledge of Excel, Power Query, Power BI and Power Automate experience highly desirable.Exposure to AI-enabled analytics, automation and productivity tools advantageous.Ability to work independently and engage effectively with operational stakeholders.Ideal BackgroundExperience in business reporting, operational analytics or performance analysis, ideally within a customer service, contact centre or operational environment.Location: Fortitude Valley
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📌 Strategic Commercial Insights Analyst — Drive Growth (Melbourne)
🏢 Custom Fleet
📍 Melbourne